Ciklum is a global digital solutions company headquartered in London, UK.
25 мая 2021

Technical Support Engineer for PayKey (2100032X) (вакансия неактивна)

Киев, Харьков, Львов, Днепр, Одесса, Винница, удаленно

On behalf of PayKey, we are looking for a Technical Support Engineer to join our team and lead our customer support activities. The main goal is to manage all technical issues raised by customers and make sure they are resolved with the help of the developers, and to assist in releasing the fixes to the customer.

With exciting shifts in the financial industry, PayKey is now expanding its product portfolio to develop a new cutting-edge financial product that will innovate the banking ecosystem and support the financial wellbeing of countless consumers worldwide. PayKey is an exciting and fast-growing Israeli Fintech company backed by strategic investors like Mastercard, Commerzbank, and Santander, with offices in Tel Aviv, Singapore, and Tokyo.

PayKey redefines the mobile banking and payments experience by allowing banks to embed their financial services in customers’ daily interactions on social & messaging apps. PayKey’s solution has already been launched globally by over 20 leading banks, including Standard Chartered, Unicredit, ING, Banorte, among others.

About Client:

PayKey is an exciting and fast-growing Israeli Fintech company backed by strategic investors like Mastercard, Commerzbank, and Santander, with offices in Tel Aviv, Singapore, and Tokyo.
PayKey redefines the mobile banking and payments experience by allowing banks to embed their financial services in customers’ daily interactions on social & messaging apps. PayKey’s solution has already been launched globally by over 20 leading banks, including Standard Chartered, Unicredit, ING, Banorte, among others.
With exciting shifts in the financial industry, PayKey is now expanding its product portfolio to develop a new cutting-edge financial product that will innovate the banking ecosystem and support the financial wellbeing of countless consumers worldwide.

Responsibilities:

  • Manage all tickets reported by the customers, track the progress and prioritize based on seviery and other considerations
  • Communicate with customers and internal stakeholders and ensure that they are well informed of the progress and plan
  • Take active part in the testing process of a hotfix release, making sure that the issue has in fact been resolved
  • Reduce the noise for the development team, filter out integration issues, and collect all relevant information of an issue from the customer

Requirements:

  • 3+ years of experience as a Tier 3 support engineer
  • Excellent communication skills
  • Experience working with Android and IOS environments
  • Having the ability to research, diagnose and resolve technical issues
  • Familiar with QA procedures and capable of running test plans
  • Experience working with customers
  • Experience working with SQL
  • Organized and has previous experience working with Jira, slack and other ticketing tools

What’s in it for you?

  • Long-term employment with 20 working-days paid vacation and other social benefits
  • State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions
  • A unique working environment where you communicate and work directly with client

About Ciklum:

Ciklum is a Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.

As Ciklum employee, you’ll have the unique possibility to communicate directly with the client when working in Extended Teams. Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the US IoT World Hackathon, are among the cool things Ciklumers have developed.

Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Join Ciklum and “Cross the Borders” together with us!
If you are interested — please send your CV to hr@ciklum.com