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Ciklum is a global digital solutions company headquartered in London, UK.
15 вересня 2020

Customer Support Specialist for AudienceProject (вакансія неактивна)

Дніпро

On behalf of AudienceProject, Ciklum is looking for a Customer Support Specialist to join the Dnipro team on a full-time basis.

AudienceProject (www.userreport.com) is a fast-growing marketing technology company, delivering audience measurement and data targeting for major agencies, publishers and advertisers across the UK, Germany, France & the Nordics.
We are currently looking for a customer support specialist to provide client servicing & technical support to our growing client base across markets.
As a central function within a matrix organization, you will work closely with AudienceProject colleagues from customer success, tech and sales across our markets.
Joining AudienceProject will give you a front-row seat to insights from marketing technology and the ever-evolving media industry, where two days are rarely the same!

Responsibilities:

  • 1st line client support and troubleshooting
  • Support onboarding of users and customers into our software platform
  • Manage and set up software platform account structure for customers
  • Conduct support and set-up calls for our customers
  • Bug/issue management and escalation to tech
  • Identify & document best practices in customer support cases
  • Support CSM team with operational tasks

Requirements:

  • Experience with customer support, preferably within SaaS or other technologies
  • Strong communication skills
  • Great interpersonal skills and will be happy to solve our clients’ problems
  • General technical knowledge
  • A proactive mindset
  • English fluency (Verbal and written)

Desirable:

  • Experience in adtech and/or martech is a plus

What’s in it for you?

  • A unique career and personal development opportunity within a fast-growing digital business
  • Join an international team and highly qualified colleagues
  • The opportunity to work with innovative and market-leading products and solutions
  • A competitive compensation package

About Ciklum:

Ciklum is a Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.

As Ciklum employee, you’ll have the unique possibility to communicate directly with the client when working in Extended Teams. Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the US IoT World Hackathon, are among the cool things Ciklumers have developed.

Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Join Ciklum and “Cross the Borders” together with us!
If you are interested — please send your CV to [email protected]

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