Customer Support Specialist for AudienceProject (вакансія неактивна)
Дніпро
On behalf of AudienceProject, Ciklum is looking for a Customer Support Specialist to join the Dnipro team on a full-time basis.
AudienceProject (www.userreport.com) is a fast-growing marketing technology company, delivering audience measurement and data targeting for major agencies, publishers and advertisers across the UK, Germany, France & the Nordics. We are currently looking for a customer support specialist to provide client servicing & technical support to our growing client base across markets. As a central function within a matrix organization, you will work closely with AudienceProject colleagues from customer success, tech and sales across our markets. Joining AudienceProject will give you a front-row seat to insights from marketing technology and the ever-evolving media industry, where two days are rarely the same!
Responsibilities:
1st line client support and troubleshooting
Support onboarding of users and customers into our software platform
Manage and set up software platform account structure for customers
Conduct support and set-up calls for our customers
Bug/issue management and escalation to tech
Identify & document best practices in customer support cases
Support CSM team with operational tasks
Requirements:
Experience with customer support, preferably within SaaS or other technologies
Strong communication skills
Great interpersonal skills and will be happy to solve our clients’ problems
General technical knowledge
A proactive mindset
English fluency (Verbal and written)
Desirable:
Experience in adtech and/or martech is a plus
What’s in it for you?
A unique career and personal development opportunity within a fast-growing digital business
Join an international team and highly qualified colleagues
The opportunity to work with innovative and market-leading products and solutions
A competitive compensation package
About Ciklum:
Ciklum is a Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.
As Ciklum employee, you’ll have the unique possibility to communicate directly with the client when working in Extended Teams. Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the US IoT World Hackathon, are among the cool things Ciklumers have developed.
Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!
Join Ciklum and “Cross the Borders” together with us! If you are interested — please send your CV to [email protected]