Technical Support Engineer for Ciklum Digital (200001WI) (вакансія неактивна)

On behalf of Ciklum Digital, Ciklum is looking for a Technical Support Engineer to join the Kyiv team on a full-time basis.

As a part of Ciklum, you will be providing support service on behalf of one of our clients.
The client provides a specialized solution harnessing the power of machine learning and natural language processing to fully automate medical data validation.

Our Support Center’s goal is to provide customers with top-class assistance.

We are looking for service-oriented specialists with excellent English language and excellent communication skills. You should be interested in IT in general and be ready to learn about new products and constantly improve your technical knowledge.

Responsibilities:

• Shift work (Monday — Friday, US EST business hours, US Holidays off days)
• Gain and maintain full knowledge of the company’s product/services and flows
• Follow the pre-agreed processes
• Be the first contact point for Client’s Customers
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Escalate technically complex tickets to the next support level/development team
• Document solved issues in the pre-agreed systems/tools
• Provide regular status reports, statistics, performance metrics
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• assist management in creating training materials pertaining to computer troubleshooting and usage
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Review and label medical data
• Manual quality control of Client’s software outputs
• Monitor users activity
• Be responsible for data integrity and organization

Requirements:

• Strong problem solving skills
• Experience in Technical Support
• Troubleshooting skills
• Oral and written English proficiency
• Ability to research, diagnose, and identify solutions to resolve system issues
• Work with a lot of visual data validation on a daily basis
• Experiences MS Office (Word, Excel)

Desirable:

• Experience working with DataBase
• Knowledge of standard support procedures for proper reporting, escalation and follow up
• Experience in visual data validation

Personal skills:

• Proactive, hard worker and fast learner
• Strong communication skills and excellent team worker
• Service oriented approach
• Practical thinking
• Methodological
• Detail and service oriented
• Multitasking
• Reliable
• Communicative
• Responsible
• Initiative
• Able to plan own time
• Self-organized

What’s in it for you?

• Variety of knowledge sharing and training opportunities
• Unique working environment where you communicate and work directly with client
• Competitive salary
• Career and professional growth
• Possibility to work in a big and successful company
• Long-term employment with 20 working-days paid vacation and other social benefits
• Working in centrally located office with warm atmosphere which creates really good working conditions

About Ciklum:

Ciklum is a Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.

As Ciklum employee, you’ll have the unique possibility to communicate directly with the client when working in Extended Teams. Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the US IoT World Hackathon, are among the cool things Ciklumers have developed.

Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Join Ciklum and “Cross the Borders” together with us!
If you are interested — please send your CV to [email protected]