CEX.IO is an ecosystem of products and services connecting people to the opportunities of decentralized finance and digital asset economy. Since 2013, millions of global customers buy, sell, trade, store, and earn digital assets using CEX.IO. CEX.IO has been ranked as the 7th best cryptocurrency exchange by CryptoCompare.
10 августа 2021

Customer Support Agent (вакансия неактивна)

Киев, удаленно

Join CEX.IO!

Founded in 2013, CEX.IO is an ecosystem of interconnected cryptocurrency products serving the needs of a broad range of cryptocurrency industry participants, from retail to enterprise. With a team of over 250 professionals at offices in the UK, USA, Ukraine, Cyprus, and Gibraltar, CEX.IO gives tools to access decentralized finance to over 4 million registered customers worldwide. CEX.IO is one of the largest international exchanges of the cryptocurrency market and has been ranked among CryptoCompare’s ten best exchange services and Coin Metrics’ trusted service providers.

We are looking for a Customer support agent, who will join our Support Team. You will be responsible for the communication with a customer, analysing the common issues the customer may face, anticipate and prevent possible problems, accept and structure the feedback, struggling for perfection. You will work on a highload product with a multi-million user base with an opportunity to realise your professional ambition.

What are the main responsibilities?

— Provide prompt, courteous and effective omnichannel customer support (emails, chats, calls).
— Constantly check the flow of requests and meet SLA policy.
— Monitor the queues volumes during each shift, assign tasks to the agents and prevent backlogs.
— Regularly check the quality of support service provided by agents.
— Control discipline of a team.
— Handle major incidents and the most complicated requests that cannot be resolved by agents.
— Keep abreast of new company products and services, update a team.
— To provide assistance to the Team by performing the tasks with them.
— To help with training and development both within the team and within the own department.
— Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates.
— Organize workflow and ensure that employees understand their duties or delegated tasks.
— Maintain timekeeping and personnel records.
— Assist in hiring and training new employees.

Hard skills:

— English level — Advanced
— MS Office
— Will be a plus — understanding of the crypto world

Soft skills:
— Being a team player
— Having the mindset to go the extra mile
— Effective listening skills
— Patience
— Empathy
— Conflict resolution
— Clear Communication skill
— Emotional Intelligence
— Listening Skills
— Focus
— Problem Sensitivity
— Versatility
— Ability to think outside the box
— Fast Learning
— Quality Awareness
— Motivated
— Attention to Detail

In return we offer:

—Ability to work in the FinTech ecosystem with more than 4 million Customers;
—Work with a team that adheres to the AML, KYS policies and complies with regulations around the world;
—International compliance courses based on our internal Course Policy;
—Systematic teambuildings;
—Competitive remuneration;
—Opportunity to work remotely, still having an option visit nice office;
—100% Health Insurance coverage;
—18 days of annual vacation, family leaves, unlimited paid sick leaves;
—MacBook and at least one 27″ display.
—Team building events, corporate events, semi-official parties, etc.
—External professional courses and certifications
—English courses
—Paid sick leaves
—Family leaves
—Transparent bonus system
—PE accounting support

We believe that we could realize our mission only with passionate and motivated people. Do you agree? Join our highly talented and skilled team to make our company and your life better every day! Write to us at hr@cex.io.