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CEX.IO LABS is a high-technology company oriented at blockchain development. Apart from working on internal products, we cover research in the blockchain field.
27 июля 2018

Customer Success Manager (вакансия неактивна)


Необходимые навыки

— 1+ year of experience in IT sales or IT customer support role;
— understanding of B2B sales and how to advance sales communication;
— fanatical attitude towards Customer Care and Customer Success;
— expert negotiation and conflict resolution skills;
— understanding of project management basics;
— fluent English (written, verbal);
— excellent grammar, attention to detail;
— team player.

Будет плюсом

— 1+ year of experience with English-speaking markets;
— 1+ year of cold sales experience;
— 1+ year of direct sales experience.


— Interesting projects and challenging tasks;
— Medical insurance;
— Paid sick leave;
— Corporate events and activities.


— VIP customers full lifecycle management;
— product sales;
— nurturing customers;
— account management;
— coordinating appropriate actions with Support/Finance Support departments;
— customer loyalty program development;
— conflict resolution and negotiations;
— drafting marketing surveys and focus groups.

О проекте

CEX.IO LABS is a high-tech company specialized in blockchain development. Apart from working on internal products, we cover research in the blockchain field. Our flagship product is CEX.IO — a platform for trading digital assets with 1M+ customers in more than 100 countries.

1. We use source control and continuous integration systems
2. Any product deployment can be made with a push of a button
3. We are able to do several updates in one day
4. We practice a 3-tier incident management system
5. Better to have a brief and relevant plan rather than a complex and outdated one
6. We fix bugs before writing new code
7. We write tests, do user acceptance testing and regression tests. Call us TDD ninjas
8. Our specifications are written by humans, for humans
9. Our office is conveniently located, with a quiet and comfy working space
10. We love Apple. A Macbook Pro and at least one 27″ Thunderbolt display is your guaranteed equipment. To be the best, we work with the best.

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