We are looking for an Account Manager to join our Account Management team.
This position will work to maintain and grow relationships with current clients to ensure their successful adoption and utilization of all CEX.IO products and services.
Main tasks and responsibilities:
— Work with accounts to grow adoption and usage while striving to uncover additional needs and opportunities where CEX.IO
can add value;
— Ensure users retention and happiness with the service the company provides;
— Encourage upsells and cross-sells, converting one-time users to loyal, repeat customers;
— Network and act as the subject matter expert for users and advocate on the user’s behalf;
— Develop business objectives and action plans for more strategic clients.
— Proven experience working in Account Management/Customer Success roles in financial services or FinTech companies;
— Excellent negotiating skills;
— Experience in handling multiple calls and inbound emails every day;
— Adaptability and strong problem solving skills;
— Ability to build rapport and collaborate with others within the company and externally;
— Proven ability to quickly learn a new technology product;
— Advanced knowledge of English language;
— Strong ‘get things done’ approach.
— Opportunity to extend and deliver a global product working with EU/US markets;
— Wide possibilities for professional self-realization;
— Professional teams to collaborate with;
— Inspiring atmosphere (dynamic product company, ability to see tangible results of your efforts on a weekly basis);
— Process ownership you are responsible for;
— Competitive remuneration;
— 100% Health Insurance coverage after successful trial period
— Annual vacation: 18 working days;
— Opportunity to work remotely.
Why CEX.IO LABS?
Smooth and streamlined technical processes
— We use source control and continuous integration systems.
— We can push several updates in one day.
— We’re ready to deploy any product at the push of a button.
— We have a three-tier incident management system.
— We fix bugs before writing new code.
— Our specifications are written by humans, for humans.
— Our employees work with the best equipment.
— MacBook Pro and at least one 27″ display are guaranteed.
Comfortable and motivating work conditions
— A spacious office with sports zones, a fully equipped dining area, a terrace, and lots of extra facilities
— Medical insurance, paid sick leave, drinks and snacks, English language courses, and more
— Team building events, corporate events, semi-official parties, etc.