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CEX.IO LABS is an independent development centre that builds complex IT solutions and supports international projects for the FinTech and cryptocurrency markets. Our flagship project is CEX.IO, a multi-functional cryptocurrency exchange serving the industry worldwide since 2013.
19 января 2021

Customer Support Agent (вакансия неактивна)

Киев, удаленно

We are looking for a Customer Support Agent to join our team.

Our ideal candidate has:

— Advanced in English
— Excellent verbal and written communication skills
— 1 year of experience in customer support or sales environment preferably with clients from all over the world
— Ability to handle customer questions, complaints, and inquiries with the highest degree of knowledge, courtesy, and professionalism to resolve issues.

Will be plus:

— Excitement to learn new products/technologies and help customers
— Familiarity with ticketing systems (like Zendesk, Intercom)
— Tech or Philology Degree is preferable

Responsibilities:

— Provide prompt, courteous and effective omnichannel customer support (emails, live chat, and calls)
— Seek resolutions to customers’ queries and issues whilst actively striving to achieve a ’one correct answer’ across all channels
— Follow our customer service standards, communication policies, and procedures
— Communicate relevant information on a timely basis to the Team Lead and escalate issues or complex delivery items when required

In return we offer:

— Challenge to search, attract and build relationships with candidates in global market;
— Good opportunities for professional growth (personal development plans, regular feedback on results, external professional courses);
— Inspiring atmosphere (dynamic product company, ability to see tangible results of your efforts on a weekly basis);
— Process ownership you are responsible for;
— Competitive remuneration and transparent bonus system;
— Opportunity to work remotely;
— 100% Health Insurance coverage after successful trial period;
— Annual vacation: 18 working days.

About us:

Why CEX.IO LABS?

Smooth and streamlined technical processes

— We use source control and continuous integration systems.
— We can push several updates in one day.
— We’re ready to deploy any product at the push of a button.
— We have a three-tier incident management system.
— We fix bugs before writing new code.
— Our specifications are written by humans, for humans.
— Our employees work with the best equipment.
— MacBook Pro and at least one 27″ display are guaranteed.

Comfortable and motivating work conditions

— A spacious office with sports zones, a fully equipped dining area, a terrace, and lots of extra facilities
— Medical insurance, paid sick leave, drinks and snacks, English language courses, and more
— Team building events, corporate events, semi-official parties, etc.

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