— BS Degree (or equivalent experience) in Computer Science, Software Engineering, or in a related field.
— At least
— Previous experience resolving escalated inquiries through various support channels including phone, live chat, email, tickets, screen share sessions, etc.
— Proficiency in relational databases, including database design and table relationships.
— Excellent written and verbal communication and presentation skills with high attention to detail.
— English speaking and writing skills Upper Intermediate+.
— Competitive salary rates.
— Friendly atmosphere and driven colleagues.
— Paid vacations (20 working days) and sick leaves (5 days).
— Health insurance that includes gym, swimming pool, massages.
— An Agile environment where your ideas are welcome.
— Talented international team just as passionate and goal-oriented as you.
— Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases.
— Answer questions about the standard features and capabilities of our platform from customers and create a demo environment as needed.
— Research, troubleshoot, and resolve complex technical issues and serve as the point of contact for customers, providing updates until full resolution.
— Work cross-functionally to communicate customer feedback, pain points, feature requests, and make recommendations to internal teams regarding the product and service quality as a customer advocate.
— Perform UAT during product releases and report bugs to the Product team.
— Mentor and serve as a technical resource for new members of the team and employees of the company.
Caspio — американская продуктовая компания с главным офисом в Кремниевой долине (Калифорния, Санта-Клара), первооткрыватель в сфере разработки облачных платформ.
Решение Caspio подходит высокотехнологичным компаниям для оптимизации бизнес-процессов, которым необходимо создавать собственные многофункциональные приложения.
Caspio поддерживает свыше 1 000 000 приложений и более 5 000 клиентов в 110 странах мира. Среди них The New York Times, Philips, Reebok, Verizon и другие лидеры отраслей.
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