Caspio’s do-it-yourself cloud application platform replaces traditional coding with intuitive point-and-click tools, empowering business users to create custom web and mobile applications fast, securely and without programming. Our customers include The New York Times Company, ESPN, Harvard University, Comcast, American Red Cross and ABC News.
7 июля 2021

Technical Support Engineer

Днепр, удаленно

Необходимые навыки

— BS Degree (or equivalent experience) in Computer Science, Software Engineering, or in a related field.
— At least 3-4 years of experience in a technical support role serving as Level / Tier 2.
— Previous experience resolving escalated inquiries through various support channels including phone, live chat, email, tickets, screen share sessions, etc.
— Proficiency in relational databases, including database design and table relationships.
— Working knowledge of web programming technologies and languages including HTML, CSS, JavaScript, and SQL queries to troubleshoot web applications.
— Excellent written and verbal communication and presentation skills with high attention to detail.
— English speaking and writing skills Upper Intermediate+.

Предлагаем

— Competitive salary rates.
— Friendly atmosphere and driven colleagues.
— Paid vacations (20 working days) and sick leaves (5 days).
— Health insurance that includes gym, swimming pool, massages.
— An Agile environment where your ideas are welcome.
— Talented international team just as passionate and goal-oriented as you.

Обязанности

— Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases.
— Answer questions about the standard features and capabilities of our platform from customers and create a demo environment as needed.
— Research, troubleshoot, and resolve complex technical issues and serve as the point of contact for customers, providing updates until full resolution.
— Conduct 1-1 technical sessions with customers on more complex questions including review and consultation of application and relational database design, establishing table relationships, training on standard features, and minor customizations / enhancements.
— Work cross-functionally to communicate customer feedback, pain points, feature requests, and make recommendations to internal teams regarding the product and service quality as a customer advocate.
— Perform UAT during product releases and report bugs to the Product team.
— Mentor and serve as a technical resource for new members of the team and employees of the company.

О проекте

Caspio — американская продуктовая компания с главным офисом в Кремниевой долине (Калифорния, Санта-Клара), первооткрыватель в сфере разработки облачных платформ.

Решение Caspio подходит высокотехнологичным компаниям для оптимизации бизнес-процессов, которым необходимо создавать собственные многофункциональные приложения.

Caspio поддерживает свыше 1 000 000 приложений и более 5 000 клиентов в 110 странах мира. Среди них The New York Times, Philips, Reebok, Verizon и другие лидеры отраслей.

Please, follow the link to attach your CV in English:
www.caspio.com/...​Support Engineer&Country=

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