— Strong English communication skills, written and verbal
— 1 year of experience in technical support role
— Experience of SQL (join types, simple queries), HTML, CSS, JavaScript
— Flexibility to work rotating shifts including weekends
— Health insurance that includes massages, gym, swimming pool
— Course of Business English for Support team
— Paid vacations (20 working days) and sick leaves (5 days)
— Ensure timely response and resolution of customer cases
— Answer questions about the features and capabilities of our platform and promote new features and extensions as appropriate
— Partner and collaborate with Sales team to provide technical assistance to pre-sales clients to help determine proper development path and solutions
— Escalate issues to the Tier 2 team when necessary with all relevant and required information
— Document FAQs and develop product and training guides for internal and customer use
Caspio — американская продуктовая компания с
Решение Caspio подходит высокотехнологичным компаниям, которым необходимо создавать собственные многофункциональные приложения для оптимизации бизнес-процессов.
Caspio поддерживает свыше 1 000 000 приложений и более 5 000 клиентов в 110 странах мира. Среди них The New York Times, Philips, Reebok, Verizon и другие лидеры отраслей.