Account Manager (Only Abroad) (вакансія неактивна)

About the company:

The company is a global provider of network and IT infrastructure solutions for the financial sector and enterprise customers. The company builds ultra-low latency networks and ensures reliable connectivity between major trading venues, data centers, and cloud platforms worldwide. We work with clients and vendors across all continents, maintaining high service quality and precise execution.

Who we are looking for:

We are looking for a Service Delivery Specialist to coordinate service delivery and activation processes for global clients. This role sits at the intersection of customer operations, technical coordination, and service quality. Your mission is to ensure that every customer order is delivered smoothly, on time, and with exceptional attention to detail.

Key responsibilities:

• Manage full order delivery lifecycle — from contract signing to service activation (end-to-end delivery).
• Coordinate Sales Managers’ requests during the pre-order stage, including checking technical feasibility, delivery options, and timelines.
• Coordinate daily interactions between internal teams (NOC, Data, Engineering, Finance, Sales) and external vendors (telecom operators, data centers, and technical partners).
• Track delivery timelines, monitor order statuses, and proactively resolve blockers.
• Verify order details, confirm technical parameters with clients and engineers.
• Ensure timely execution and SLA compliance by vendors (Vendor Orders).
• Organize service testing, activation, and handover to Service Assurance / Support.
• Maintain accurate and up-to-date information in CRM (Customer Orders, Vendor Orders, Tickets).
• Communicate with clients regarding delivery status, readiness dates, testing, and activation.
• Prepare delivery reports and internal handover documentation.
• Analyze and suggest process improvements to enhance Service Delivery efficiency.

Requirements:

• At least 2.5+ years of experience in Service Delivery, Customer Operations.
• Ability to coordinate multiple customer orders and requests simultaneously, managing priorities and deadlines.
• Excellent communication and organizational skills with strong attention to detail.
• Self-driven, responsible, and able to work independently.
• Comfortable working with international clients and vendors across multiple time zones.
• Strong written and verbal communication skills in English, including experience in professional correspondence and calls with clients, partners, and vendors.
• Proficiency with Google Workspace, Excel, and CRM or internal tracking systems.

Nice to have:

• Familiarity with ITIL service management principles.
• Experience with Jira, Hubspot, Monday, or similar platforms.
• Basic understanding of networking concepts (IP/MPLS, VPN, cross-connects).
• Experience working with Tier-1/Tier-2 telecom providers or data centers.

What we offer:

• Work in an international environment with global clients and partners.
• Opportunity to grow professionally in the global telecom and IT infrastructure industry.
• Collaborative, non-bureaucratic team culture.
• Access to internal training and participation in global projects.

Apply

If you feel this role is right for you, simply send your CV and a few words about your experience and why this position interests you.