B2B Success Manager (Relocation to Sofia, Bulgaria) (вакансія неактивна)

Our client — a trailblazer in CRM Automation & Gamification — is on the lookout for a dynamic B2B Account/Success Manager to join the growing team.

Why the company of our client?

🌟 Customer-Centric Innovation: Be part of a company that puts customers at the center of everything. The company of our client is not just about technology; it’s about crafting unparalleled customer experiences and succsess.

💡 Cutting-Edge Solutions: Join a team that’s revolutionizing CRM Automation & Gamification. Your role will be pivotal in ensuring the seamless delivery of solutions that exceed customer expectations.

🤝 Collaborative Culture: We believe in teamwork, collaboration, and the power of building strong, lasting relationships. The company of our client is a place where your ideas matter, and your impact is tangible.

What You’ll Be Doing:

🔗 Relationship Architect: Serve as the focal point of contact for all things customer-related. Your mission? To build and nurture strong, long-lasting relationships that transcend transactions.

🌐 Customer Advocacy: Advocate for our customers internally, ensuring their needs are met and exceeded. Be the voice of the customer in shaping the future of our solutions.

📈 Solution Delivery Maestro: Ensure the timely and successful delivery of our solutions according to customer needs and objectives. You’re not just managing accounts; you’re orchestrating success stories.

🚀 Business Expansion: Collaborate with clients to uncover new opportunities and expand our business footprint. Your strategic insights will contribute to the growth and success of the company of our client.

📊 Progress Communication: Clearly communicate the progress of monthly/quarterly initiatives to both internal and external stakeholders. Your insights will guide our collective journey to success.

🗂 Project Wizard: Prepare detailed reports and project plans on account status. Your organizational skills will be key in keeping everything on track.

🚨 Challenge Conqueror: Assist with challenging client requests or issue escalations as needed. Your proactive approach will turn challenges into opportunities.

🎓 Knowledge Ambassador: Provide training to customers during the onboarding process and share your in-depth platform knowledge. Empower our clients to make the most of our innovative solutions.

Requirements:

• Proven work experience as a B2B Account Manager, Key Account Manager, Junior Account Manager, or in a relevant role.
• Highly organized with multitasking abilities.
• Solid experience with CRM solutions and MS Office (particularly MS Excel or Google alternatives).
• Proficient in document creation and management.
• Track record of delivering client-focused solutions to customer needs.
• Ability to manage multiple account management projects while maintaining a sharp attention to detail.
• Strong verbal and written communication skills in English are a must.
• Patient, active listener with a passion for service.

Believe in Relationships and Fun:

At the company of our client, they believe that relationships and fun go hand in hand. Join a team that values not just transactions but the journey of creating meaningful and enduring partnerships.

What’s In It For You:

• An environment that fosters collaboration and teamwork.
• Opportunities for personal and professional growth.
• Competitive salary and comprehensive benefits package.