Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
SoloWay Technologies (formerly bvblogic) is the perfect place for talented and driven professionals to showcase their skills and achieve their full potential.
10 лютого 2020

Customer Support Specialist (вакансія неактивна)

Івано-Франківськ

Необхідні навички

Role Requirements:

• Experience as a Customer Support Specialist or similar CS role
• Experience using help desk software and remote support tools to provide support
• Experience providing software support to B2B clients over the phone and digitally
• Excellent communication and problem-solving technical skills
• Patience and finesse with handling frustrated and non-technical clients

Обов’язки

RESPONSIBILITIES include but are not limited to:
• Responding to client questions and troubleshoot issues through LiveChat, Zendesk and phone in a timely and accurate manner
• Providing answers with an “instant support” approach and meet response SLAs
• Helping clients with adoption of features
• Assisting with new client implementations by providing dedicated training on weekly calls
• Reporting bugs to developers using JIRA
• Tracking new feature releases and informing customers about these new features
• Gathering customer feedback and sharing with our Product, Sales and Marketing teams

Про проєкт

bvblogic is a technology development company with a passion for innovation. We develop and implement efficient IT solutions in six key domains: Agriculture, Logistics, and Transportation, eCommerce, eTickets, Retail and FMCG, Marketing and Advertising.

bvblogic creates progressive software with the use of disruptive technologies and intellectual approaches of Data Science, Artificial Intelligence, Machine Learning, and Deep Learning. Using the innovations, we help our clients to become more innovative and to successfully achieve their goals

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