Technical Support Specialist (ServiceNow) (вакансія неактивна)

Requirements:

— 1+ year experience in a Helpdesk or Technical Support Role;
— Written English, enough for writing e-mails to clients;
— Good problem-solving skills;
— Good client-facing skills;
— Excellent team player, self-managed and self-motivated;
— Mature and professional demeanor, attitude, and approach.

— Experience in SaaS Product support or ServiceNow;
— Strive to gain experience in ServiceNow.

— Fun and exciting corporate culture of transparency, productive challenging & innovation
— Flexible work environment
— Educational events
— Paid sick days/vacations: ROWE approach
— Theme parties
— Health Insurance
— English courses

— Take ownership of customer inquiries and issues reported and ensure quick and effective resolution;
— Research, diagnose, troubleshoot and identify solutions to resolve customer issues;
— Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
— Provide prompt and accurate feedback to customers;
— Ensure proper recording and closure of all issues;
— Document knowledge in the form of knowledge base tech notes and articles;
— Meet defined Service Level Agreements and Key Performance Indicators (defined as part of the company’s goals setting process);
— Maintain email coverage during working hours;
— Any other responsibilities and tasks are given by the management, appropriate to the role.

Brightfin is a revolutionary, subscription-based software provider of IT Expense Management and IT Finance Management (ITFM) solutions offered natively through ServiceNow or as a SaaS platform. Brightfin helps companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud. In addition, Brightfin enhances efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery. At the scale of our customers such as Siemens, Adidas this translates to millions of dollars of savings + much happier people.

We automate all major business processes, be it ordering a new phone or requesting a virtual machine from Amazon, etc., thus through integration with major telecom and cloud providers via APIs.

We analyze all the data, automatically suggest where they waste money and allow to fix it through our automation.

And on top of it all is our great passion for providing an amazing consumer-like User Experience that is reflected in our Portals and UIs.