Junior Technical Implementation Specialist (вакансія неактивна)

Job Summary: The Technical Implementation Specialist role supports the onboarding of new brightfin software clients. The ideal candidate will have base-level technical knowledge of software development life cycle and a commitment to professional development. Our paid internship provides an opportunity to gain practical experience with current software implementation techniques and ServiceNow fundamentals. You will train under professionals with dozens of years of experience and on a wide array of global Enterprise level customer profiles.

Essential Functions / Duties / Responsibilities:

• Assist the Implementation team with accomplishing tasks related to implementation of new customers into brightfin software residing in ServiceNow
• Collaborate with Technical Implementation Leads to identify, create, and analyse customer design
• Participate in project calls to collect and document detailed technical requirements
• Align with Professional Service, Developers, and Product teams on program solutions
• Assist in the development of Test Plans and Test Scripts
• Participate with QA (Quality Assurance). Test software functionality prior to client UAT (User Acceptance Testing); document findings
• Assist with troubleshooting for issues
• Learn and maintain up to date brightfin software capabilities and functionality within the ServiceNow platform
• Work in cooperation with the Implementation Team and other brightfin departments to identify process inefficiencies; streamline delivery of brightfin best practice

Minimum Qualifications:

• Bachelors degree or enrolled in graduate degree program in technical field of study, related field, or equivalent work experience
• Mixed experience as a QA/TBA (Quality Assurance/Technical Business Analyst)

• Familiar with Software Development Life Cycle (SDLC) models and Agile methodologies

Proficient with Microsoft Office Suite, capable of manipulating data effectively

• Experience with ServiceNow is a plus

Required Knowledge/Skills/Abilities:

• Team player, motivated to develop and solve complex tasks
• Positive attitude and professional demeanour; commitment to continuous learning and professional development
• Effective written and verbal communication skills to manage project communication at all organizational levels
• Ability to quickly adapt to change in a fast-paced work environment
• Self-motivated, self-disciplined, and result-oriented

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Location: Remote