BPO Nextdoor is a service company, which provides multilingual data entry, information analysis and customer support services with a special focus on tech companies.
22 липня 2022

Technical Support Specialist (L2) / SME

Львів, віддалено

Необхідні навички

— Excellent troubleshooting and analytical skills
— Knowledge of Windows and Unix servers
— General understanding of APIs and how to deliver to customers
— Good English communication skills both spoken and written
— Proactive type of communication

Буде плюсом

— Experience in a relevant position (Customer/Technical Support Team Lead) would be a plus
— Knowledge of the financial and/or energy market is a plus

Пропонуємо

— Good, competitive salary
— Remote work
— Partial compensation for the costs of sports club subscriptions
— Ability to visit cinema for free once a month
— Free language classes
— A young and friendly team

Обов’язки

— Analyze/troubleshoot data-related issues for TnR Business Unit
— Support and maintain in-house FTP data delivery service
— Field internal and external inquiries and requests
— Track reported data issues in JIRA
— Documenting internal processes and/or training Customer Support on troubleshooting techniques

Про проект

We are actively developing cooperation with a company from the United States, for which we provide a variety of operational processes, including data monitoring of the energy market. We want to add a Subject Matter Expert to the team, who will be aware of the entire operational process but will not be directly involved in it. The main goal would be to track and solve technical issues on the operations side and/or forward required info regarding them to the responsible department.
Our ideal SME should be able to offer (and implement) ways for optimizing the processes on our project, making them even more efficient.

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