Team Lead for Operations Department (L3 Support Engineer) (вакансія неактивна)

— Excellent troubleshooting and analytical skills
— Knowledge and work experience in Windows and Unix servers
— General understanding of APIs and how to deliver to customers
— Excellent troubleshooting and analytical skills
— Good knowledge of Oracle products, Microsoft SQL Server and JIRA
— Experience/knowledge of systems and IT operations
— Good English communication skills both spoken and written
— Proactive type of communication

— Experience in a relevant position (Customer/Technical Support Team Lead) would be a plus
— Knowledge of financial and/or energy market is a plus
— Should be ready to work in shifts (morning/mid-day/night)

— Good, competitive salary
— Remote work
— Partial compensation for the costs of sports club subscriptions
— Ability to visit cinema for free once a month
— Free language classes
— A young and friendly team

— Managing the whole operational process and providing a high-performance level of the team
— Analyze/troubleshoot data-related issues for TnR Business Unit
— Loading, extracting and validation of commodity market data
— Restoration and delivery of client data from various sources such as FTP, HTTP, Email and Files
— Ensuring on-time delivery of critical data sets to different clients
— Implement change requests and additional features
— Track reported data issues in JIRA
— Documenting internal processes and/or training Customer Support on troubleshooting techniques

BPO Nextdoor works with a U.S. Customer, which provides different services to the global energy industry.

We are looking for a Team Lead for the Operations Team, that provides Data Validation Services. We expect fluent English, experience with Customer/Technical Support, knowledge of Microsoft SQL Server, sharp-eye to the details, good analytical skills, braveness and proactivity to lead a project and face new challenges.

If you find yourself as our perfect employee — please, send us your CV and a few words about yourself.