BPO Nextdoor is a service company, which provides multilingual data entry, information analysis and customer support services with a special focus on tech companies.
27 мая 2020

Technical Support Specialist (вакансия неактивна)

Львов

Необходимые навыки

— 1-2 years of technical support experience (preferably using: SaaS software, SOAP and RESTful APIs, Single — Sign-On (SSO) and related technologies)
— Competency using and writing SQL (MSSQL and POSTGRES) would be an advantage
— Organized, with excellent time management skills in the face of rapidly shifting priorities
— Languages, Systems and Concepts: HTML, JavaScript, XML, ColdFusion
— Availability to perform software upgrades outside regular business hours when necessary
— Passionate about helping people and solving problems
— Possibility to work remotely in a non-standard schedule (night shifts)
— Effective, clear communicator with the ability to adapt communication style for different audiences

Будет плюсом

— Experience with Subversion, Zendesk, JIRA, Confluence

Предлагаем

— High salary
— Compensation for the costs of sports club subscriptions
— Ability to visit cinema for free once a month
— Free German and English language classes at our office
— Young and friendly team
— Regular interesting corporate events (you can check our FB/Instagram to ensure:))

Обязанности

— Interact with clients to gather necessary information to troubleshoot and provide timely resolution of escalated tickets
— Evaluate database-level problems
— Identify and escalate account management issues appropriately
— Enhance diagnostic and reporting capabilities on application-related topics with reusable SQL and scripts
— Meet ticket management, SLA and Customer Satisfaction goals
— Develop a solid understanding of Research Administration
— Identify, test, and thoroughly document base product defects and enhancements in JIRA
— Provide feedback on product direction

О проекте

We recently started cooperation with our new client — US company, that provides investigators and research administrators with the easiest-to-use, most efficient tools to manage the research enterprise, backed by the best customer support in the industry.

Regarding this, we are searching for an experienced Technical Support Specialist, whose responsibilities include advanced troubleshooting and problem-solving, as well as software upgrades and configurations for our customer’s products.