Business Analyst/Account Manager (вакансія неактивна)

BotsCrew is looking for a client-oriented and result-driven Business Analyst & Account Manager ready to take charge of growing our AI-Chatbot Reseller Program.

Acting as a client advocate, you will be responsible for recurring revenue growth from your accounts and work with internal teams to ensure that client needs are understood and satisfied. You may assist with cross-department collaboration, product development guidance, making sales, consulting, guiding, and assisting clients, and improving the overall customer experience.

Who we are

BotsCrew is a chatbot development leader recognized by Clutch and Forbes. Fortune 500 companies like Samsung, Honda, Virgin, Mars, Novartis, and others trust us to build AI-powered chatbots that improve their operational efficiencies, raise brand awareness, bring clear ROI, and more.

In 2024, BotsCrew focused on developing product offerings to meet the changing needs of the market. Currently, we capitalize on White-Label Chatbot Reseller Program that allows our partners to sell AI-powered chatbots to their client portfolio. This specific offering and its growth will be your core responsibility.

What will you do?

1. Lead the strategy and growth of the Reseller Partner Program
2. Define customer business objectives and ensure they’re met efficiently
3. Consult clients on the latest chatbot/AI trends and advise on business and market entry strategies from the expert standpoint (we’ll provide you with the necessary training to equip you for this task)
4. Discover new business opportunities by analyzing chatbot performance and suggesting improvements translated into upsells
5. Act as a liaison between Reseller Partners and development teams, shaping product requirements and translating them into feature requirements.
6. Establish and stakeholder relationships
7. Participate in internal cross-department collaboration (sales, marketing, product, and delivery teams)

MUST-have skills & experience

• Previous experience as Business Analyst: 1+ year

• Solid understanding of product development / management concepts

• Advanced English

• Exceptional verbal and written communication skills

• Client-facing experience working with the B2B market (primary market — USA, UK, Canada, Australia, Switzerland, and Germany)
• Solid understanding of AI capabilities and its business application (with focus on Generative AI)
• Excellent active listening skills
• Adaptability and strong problem-solving skills
• Ability to build rapport and collaborate with others within the company and externally
• Understanding of consumer behaviors and industry trends
• Data-Driven Mindset and Creative Thinking
• Customer-First Mindset

NICE-to-have skills & experience

• 1+ years of experience in Account Management or Business Development at IT company

🌟 Perks & Benefits:

— Performance-based commission
— Growth-based bonus system

— 20 paid vacation days + 5 paid sick days

— Flexible work schedule & top-notch work conditions

— Competitive salary

— Remote work with optional office visits (Lviv)

— Unwavering commitment to employee well-being despite ongoing war in Ukraine

— PDP creation and guidance from our mentors

— A youthful, talented, and remarkable company culture

* BotsCrew reserves the right to ask for the formal feedback from your previous employer.