We are BotsCrew. We create chatbots to help brands create an amazing customer experience. Our story begins with the hackathon in early 2016, where we created our first chatbot, won the hackathon, and fell in love with the idea of such a simple interface.
29 июня 2021

Business Analyst

Львов, удаленно

About the company:
BotsCrew is customer communication and chatbot platform that is changing how businesses engage with their customers. We’re helping brands like Samsung, Mars, Virgin, Novartis connect in real-time and at scale with millions of customers. We think that everyone deserves a great customer experience.
That’s why we are on a mission to empower people to grow their companies through better customer communication. We grew 2x over the last 12 months and are looking for a Business Analyst to help drive the vision, strategy, and success for our customers.

About the role:

At BotsCrew you will be working with customer data to evaluate the performance of individual chatbots, campaigns, and overall strategy for clients. We are quick at implementing creative ideas, so be ready for lots of brainstorming sessions.

You will work on:

— Helping our clients in achieving their business goals
— Leading client sessions to gather, define, and document business requirements
— Crystallization and launching new business ideas
— Developing and managing detailed business and functional requirements
— Creating roadmaps
— Designing and implementing user tests to get actionable insights after launches
— Evaluating and analyzing data, proposing and facilitating solutions to reach customer goals
— Providing technical and functional expertise to project teams
— Generating actionable insights through the development of metrics, dashboards, and deep-dive analysis
— Providing customer insights as new initiatives are being identified, prioritized, implemented, and deployed


— 2+ years of experience as a Business Analyst or Product Manager at an IT company
— Upper-Intermediate or Advanced English.
— Excellent verbal & written communication skills — you can explain complex issues in simple terms and adapt — your vocabulary for different users (in English)
— Creative approach to problem-solving
— Experience with Agile methodologies
— Proven record of achieving business goals of the clients
— Ability to work independently

Would be a plus:

Working with Enterprise Level clients

Everyone loves perks, right? So here are ours:

— 20 working days of paid vacation plus 5 days of paid sickness
— Flexible work schedule and great work conditions
— Competitive salary
— COVID-19 hasn’t impacted our performance and salary reviews
— Compensation for your education: work-related courses, training events, English courses, thematic workshops
— Compensation for your hobbies
— Active team buildings: carting, rope-jumping, buggy driving, rafting, and many more
— Game evenings in Zoom where we play quizzes and online games
— A friendly, young, and outstanding team

... and modern problems require modern solutions, so here are our COVID-19 perks:
— We cover the price of the COVID-19 test for each coworker. You can check your health anytime.
— Remote work with an opportunity to visit the office

Live, dream, and achieve together with BotsCrew 🚀