You will design the user experience of our chatbots and write conversational flows. You’ll also make sure that our chatbots are engaging, bring value to the end-user, and match our client’s brand tone of voice.
— Main responsibility — designing and writing conversations;
— Create, maintain, troubleshoot conversational flows for chatbots, and keep updating them to constantly — enhance the customer experience;
— Create chatbot personas and personalities;
— Proactively identify issues and recommend solutions;
— Write natural language training materials;
— Communicate with the stakeholders.
— Strong UX Writing skills;
— Advanced English;
— Understanding of user experience principles and best practices;
— Understanding business needs and objectives;
— Ability to communicate in a cross-functional team;
— Detail orientation, product orientation, critical thinking;
— Willingness to learn;
— Experience with branding and identity is a plus.
Everyone loves perks, right? So here are ours:
— 20 working days of paid vacation plus 5 days of paid sickness
— Flexible work schedule and great work conditions
— Competitive salary
— COVID-19 hasn’t impacted our performance and salary reviews
— Compensation for your education: work-related courses, training events, English courses, thematic workshops
— Compensation for your hobbies
— Active team buildings: carting, rope-jumping, buggy driving, rafting, and many more
— Game evenings in Zoom where we play quizzes and online games
— A friendly, young, and outstanding team
... and modern problems require modern solutions, so here are our COVID-19 perks:
— We cover the price of the COVID-19 test for each coworker. You can check your health anytime.
— Remote work with an opportunity to visit the office
Live, dream, and achieve together with BotsCrew 🚀