— At least 0.5+ years in the L2 technical support: Resolving tickets coming from L1; tracking and passing tickets to L3, which the candidate himself cannot handle;
— At least Upper-Intermediate English written. Verbal is not necessary;
— A basic knowledge of client-server architecture: what a client is, what a server is, how they communicate with each other, how they differ;
— Know how to multitask: you will have to do many things in parallel;
— Analytical mindset: be able to approach a problem in a comprehensive way;
— Be able to cope with routine.
— You will handle tickets coming from L1 support, no direct interaction with end users. Tickets in terms of complexity are mixed. There are both quite simple, there are also those when it is necessary to dig deep into the logs. If you have a desire and ability, there will be more complicated things and less simple ones;
— Support will create and manage existing technical configurations needed to make the product work. No prior experience is required for this, we will train;
Would be a plus:
— Ability to work remotely for long periods of time (due to covid).
— Advanced English will be a big plus;
— Technical education;
— Be able to use a browser-based developer console;
— Any technical experience above L2 helpdesk — plus: devops \ sysadmin \ programming.
— Ability to work with technical documentation — plus: reading, writing from scratch, maintaining existing.
— Additional languages with special focus on: Chinese, Spanish;
— Experience in online gambling.
More about work:
— 8 hour shifts, without obligation to pretend you work if there is no work :wink:
— Expect night shifts;
— The possibility of a full remote work;
— The possibility of growth both within the department, and to go further. There are successful cases of growth up to L3, and then up to devops or developer;
— No micromanagement in case you’re a responsible person.
🎰 Join us to be a part the international iGaming market of a Top CIS Game Provider;
🎁 We have a nice bonus system and every quarter it reminds us of itself;
📈 Investing in your growth. You have a budget for self-study (growth as a prof);
📆 Unlimited vacation. Yes, we care about people;
🖥 Modern working equipment, and everything else you may need for productive work;
💬 Corporative psychotherapist;
🏥 Medical Insurance + Covid-19;
☕️ With us, you will no longer see hyper-control, micromanagement and office pathos;
📕 Clear and transparent system of promotions, grading, career development;
🇬🇧 Compensation for foreign language courses;
🏢 Full remote work;
💕 Friendly team, that will always understand and support you;
🇺🇦 Glory to Ukraine!