Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
Blackthorn Vision — a custom software development company from Ukraine, Eastern Europe. For more than 10 years, we’ve been helping technology companies build and improve their software products by scaling their tech teams or completely taking over delivery of their project.
13 листопада 2019

Technical Support Specialist (вакансія неактивна)

Львів, Хмельницький

Необхідні навички

— Customer-driven with an adaptable and versatile approach to troubleshooting;
— History of consistently meeting (and often exceeding) goals and expectations;
— 2+ years of experience in supporting software products (Client / Server / Mobile Applications);
— Excellent communication and presentation skills, ideally with experience using webinar software such as GoToMeeting;
— Strong foundation in OS and Database/Server technology (Windows, Windows Mobile, MS SQL, Oracle, LDAP);
— Strong references from previous managers/supervisors;
— or exceptionally talented fresh graduate with extraordinary calibre with prior records clearly demonstrating capabilities to achieve all of the above requirements.

Пропонуємо

— Challenging and exciting work in a friendly and professional environment;
— Excellent career opportunities and a competitive salary;
— Professional development program with internal seminars on technical topics;
— Flexible work schedule and pleasant working environment including modern and comfortable office;
— 15 working days of paid vacation (21 calendar days), 5 half-paid sick leave days;
— Annual fund for covering employees’ personal needs (medical insurance, sport activities etc.);
— Free English courses;
— Great corporate events and celebrations;
— Access to the corporate library and much more.

Обов’язки

— Listen to customer needs and offer solutions to technical issues that arise either during day-to-day use or that coincide with initial installation;
— Assist in real-time with software installation and configuration, recognizing and adapting quickly to each customer’s unique hardware setups and configuration needs;
— Communicate effectively with customers via email, webinar, and telephone;
— Lead Software / SaaS products technical demos;
— Integrate and interact soundly with our existing support team, collaborating efficiently to find solutions, and occasionally escalate advanced issues to our team of senior technicians and developers.

Про проєкт

Jolly is a silicon valley based software company with more than 40,000 customers and millions of users, including many Fortune 500 companies and world renowned organizations. Jolly offers desktop, mobile, web, and cloud based SaaS software applications in physical security and event management space.
We are looking for a technically-proficient and an excellent communicator with a solid background in customer relations.
This is a unique chance to get in on the ground floor of a rapidly-expanding software company, focusing your problem-solving and training skills to assist, inform and educate our customers.