Bizzabo is a software platform for virtual, in-person, and hybrid events. Our platform empowers every organizer, marketer, exhibitor, and attendee to unleash the power of professional events.
12 октября 2021

Advanced Support Engineer (Tier 2)

Киев

Bizzabo is a product company and we are looking for an Advanced Support Engineer in Kyiv that will be working with our top enterprise clients — Amazon, Slack, Uber, Electronic Arts, Github, Datarobot, Bloomberg, IBM.

ABOUT BIZZABO

Bizzabo is a software platform for virtual, in-person, and hybrid events. Our platform empowers every organizer, marketer, exhibitor, and attendee to unleash the power of professional events.

— Our purpose is to build the next generation of hybrid event management platform

— World-leading events team use our product to conduct events for 100k+ attendees

— 10 years of successful presence on the event software market

— 320 team members in New York, Tel-Aviv, London, Kyiv, and Stockholm

— We raised $138 million in 2020 (read more on TechCrunch)

— This year, we acquired two companies — x.ai to reimagine the way people meet and connect and Whalebone to humanize digital events

WHAT YOU WILL DO
— Handling complex technical issues/escalations over Zoom, email, and phone
— Helping to configure clients’ accounts & streaming setups to ensure maximum event success
— Managing a queue of web design requests from our enterprise clients
— Proving day-of-event support to our enterprise clients (Amazon, Salesforce, Google, etc.)
— Working cross-functionally with our Product, Engineering, and Customer Success teams to achieve clients’ desired end goals

WHAT YOU HAVE
— Must have excellent verbal and written communication skills in English
— 4-5 years experience in a successful customer support role in a B2B SaaS company with a clear progression of roles & responsibilities
— Technical background: you have experience troubleshooting APIs, complex integrations, and web design issues
— You may not code every day, but you’re well-versed in HTML, CSS and Javascript.
— Familiarity with Chrome, Safari, or Firefox web developer tools, APIs, and error logs to diagnose and troubleshoot client issues both with their network and software
— Familiarity with Zendesk & Jira
— Ability to manage multiple competing priorities with a sense of urgency

WHO YOU ARE
— You’re comfortable working with enterprise clients & executives from companies of all sizes and enjoy doing so
— You have a sense of humor and know when and how to use it during escalations
— You’re a people person — you enjoy talking through issues and working directly with clients
— You get into the details — you leave no stone unturned when trying to solve a client’s issue
— You don’t shy away from challenges
— You like to poke holes in things and come up with ways to ideate on existing processes

YOUR JOURNEY

⭕️ Prescreen with recruiter ---> ⭕️ Technical interview ---> ⭕️ Test assignment --->⭕️ Interview with manager

OUR PERKS

Comfortable conditions

  • Hybrid format for the time of the pandemic. You can work from home or the office. Also, we wouldn’t mind seeing you once or twice a week.
  • Flexible hours of the day start
  • 20 business days of compensated day-offs
  • Relocation package for you and your family
  • No trial period and super cool 2 weeks’ onboarding

Well-being

  • Health insurance
  • Paid sick leaves
  • Home office stipend that’s an allowance paid to employees to improve their home office or workspace
  • Quarterly you have 1 mental health day (additional 4 days off a year)
  • Family benefits

Growth and development

  • Udemy subscription that gives limitless access to the platform
  • English classes
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