Tier 1 Support Role (вакансія неактивна)

— 2-3 years experience in a successful customer support role in a B2B SaaS company
— Have excellent verbal and written communication skills in English — A MUST
— Are available to work in rotating shifts to support our 24/7 coverage — A MUST
— Familiar with Zendesk
— Someone who enjoys talking to people
— A great communicator who can easily explain complex issues
— Have a customer-focused attitude and put customers first in all interactions
— Goal-oriented, motivated, and able to adapt quickly
— High level of organization and great attention to detail
— Uses a great sense of humor to overcome any obstacle
— Managing and resolving support tickets is a breeze for you
— Basic knowledge of HTML and CSS — A PLUS

— Communicate with customers over email, chat, and phone
— Triage Inbound Support tickets by categorizing them according to predefined requirements
— Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team
— Become a Bizzabo product expert and provide to customers best practices on product usage.
— Bring your creative thinking, strategies, and ideas to advance Bizzabo’s growth
— Learn from others and develop yourself as a customer service professional

Bizzabo is the only event success platform for in-person, virtual, and hybrid events. Bizzabo’s all-in-one event software helps companies measure, manage, and scale events towards key business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Forbes, HubSpot’s INBOUND, Dow Jones, Gainsight, Uber, Bank of Ireland, and Electronic Arts. The company was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has more than 250 employees in its New York and Tel-Aviv offices.