Bitmedia Labs — це міжнародна продуктова IT компанія, заснована в Лондоні у 2014 році, з основним R&D центром у Києві. Ми розробляємо надійні і потужні системи реклами в Інтернеті, які лідирують на ринку онлайн-реклами більше 5 років!
24 жовтня 2022

Customer Support Representative (вакансія неактивна)

Київ, віддалено

Bitmedia Labs has been in the industry since 2014, effectively functioning worldwide with a crew of 80+ ambitious and highly skilled professionals, creating successful projects in domains such as online advertising systems for the crypto space, blockchain games, and NFT products.

We are now looking for a Customer Support Representative to join our team.

Read more about the responsibilities and requirements to see if this position is a good fit for you. We hope to hear from you!

Responsibilities:

  • Communicating and providing quality support for all questions in chats and via email;
  • Collecting and analyzing user feedback;
  • Ensuring customers’ satisfaction;
  • Escalating inquiries to the appropriate team, when it is necessary;
  • Working actively with other departments to resolve current issues/tasks;
  • Tracking the status of a complaint/question, providing a solution;
  • Maintaining an internal customer database and necessary documentation;
  • Providing your insights & recommendations to improve our customer support team and its processes.

Requirements:

  • Fluent English written and spoken;
  • Experience in working in a customer service role for 1 year or more;
  • Experience collaborating and gathering feedback for product development teams;
  • Analysis and presentation skills (ability to analyze user feedback and escalate it in a timely manner);
  • Outstanding communication and interpersonal skills;
  • Excellent problem solving skills and attitude.

We care for our team, therefore we provide:

  • Competitive compensation;
  • Collaborative and friendly environment;
  • English lessons, covered by the company;
  • Team-building activities and corporate parties;
  • 18 working days of vacation paid per year;
  • Paid sick leaves.