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The Bitfury Group is the world’s leading full-service blockchain technology company and one of the largest infrastructure providers in the cryptocurrency ecosystem. Bitfury delivers the software and hardware solutions necessary for businesses, governments, organizations and individuals to securely move assets across the blockchain.
4 вересня 2018

IT Support Specialist (вакансія неактивна)

Київ

Необхідні навички

Qualifications:

Fluent speaking in Russian and English either in person or over the phone / voice chats.
Good skills in written Russian and English.
Working knowledge of help desk software, ticketing and issue tracking systems, and remote control software.
Good knowledge of setting up, configuring and using both Windows and Mac platforms.
Good knowledge of standard office applications (Antivirus products, MS Office, Adobe products, e-mail clients, etc).
Advanced troubleshooting and multi-tasking skills.
Strong client-facing and communication skills.
High tolerance, responsibility, ability and readiness to work in stressful environment.
Ability to work in shifts and overtime when necessary.
Readiness for trips (both long term and short term).
Customer service orientation.
Working experience in user support area not less than 2 years.

Пропонуємо

We offer:

We are flexible in terms of working hours;
Our fantastic roof-top office based right in the city center of Kiev and 360 degrees terrace offering fantastic view;
Two-floor comfortable open workspace along with conference rooms, showers, kitchens, table tennis and many more;
We have free fresh food delivered to everyone in the office — breakfasts, lunches and dinners. And you will have a range to choose from;
We pay for full, an unlimited gym membership that is located right in the office building;
The best medical insurance available;
Free English classes every week;
Snacks, coffee, teas, fruits, cakes and cookies;
Best team you will ever find.

Обов’язки

Duties and responsibilities:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Respond to email and text messages for users seeking help.
Install, modify, diagnose and repair (if possible) computer hardware and software.
Track requests and issues in enterprise ticketing system and asset database redirecting problems to correct resources.
Properly escalating unresolved queries to the next level of support.

Про проєкт

Bitfury Group develops and delivers both the software and the hardware solutions necessary for businesses, governments, organisations and individuals to securely move an asset across the Blockchain. The expertise of Bitfury Group ensures successful, easy, fast, secure and cost-effective connectivity to the Blockchain.