Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
The Bitfury Group is the world’s leading full-service blockchain technology company and one of the largest infrastructure providers in the cryptocurrency ecosystem. Bitfury delivers the software and hardware solutions necessary for businesses, governments, organizations and individuals to securely move assets across the blockchain.
25 червня 2019

IT Support Helpdesk Engineer (relocation to Riga) (вакансія неактивна)

Київ, за кордоном

Необхідні навички

• Experience in IT user support area for 2+ years.
• Knowledge of help desk software, ticketing and issue tracking systems, and remote control software.
• Good knowledge of setting up, configuring and using both Windows and Mac platforms.
• Good knowledge of standard office applications (Antivirus products, MS Office, Adobe products, e-mail clients, etc).
• English language skills (intermediate or higher).
• Advanced troubleshooting and multi-tasking skills.
• Strong client-facing and communication skills.
• Ability to work in shifts and overtime when necessary.
• Readiness for trips (both long term and short term).
• Customer service orientation.

Пропонуємо

• We are flexible in terms of working hours.
• Health insurance available.
• Modern office with a gym space.
• Best team you will ever find

Обов’язки

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Respond to email and text messages for users seeking help.
• Install, modify, diagnose and repair (if possible) computer hardware and software.
• Track requests and issues in enterprise ticketing system and asset database redirecting problems to correct resources.
• Properly escalating unresolved queries to the next level of support.

Про проєкт

We are looking for a talented IT Support Engineer to join our IT & Infrastructure Team. This is a full-time position with relocation to Riga, Latvia. Work permit, etc are covered by Bitfury.