• Experience in IT user support area for 2+ years.
• Knowledge of help desk software, ticketing and issue tracking systems, and remote control software.
• Good knowledge of setting up, configuring and using both Windows and Mac platforms.
• Good knowledge of standard office applications (Antivirus products, MS Office, Adobe products, e-mail clients, etc).
• English language skills (intermediate or higher).
• Advanced troubleshooting and multi-tasking skills.
• Strong client-facing and communication skills.
• Ability to work in shifts and overtime when necessary.
• Readiness for trips (both long term and short term).
• Customer service orientation.
• We are flexible in terms of working hours.
• Health insurance available.
• Modern office with a gym space.
• Best team you will ever find
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Respond to email and text messages for users seeking help.
• Install, modify, diagnose and repair (if possible) computer hardware and software.
• Track requests and issues in enterprise ticketing system and asset database redirecting problems to correct resources.
• Properly escalating unresolved queries to the next level of support.
We are looking for a talented IT Support Engineer to join our IT & Infrastructure Team. This is a full-time position with relocation to Riga, Latvia. Work permit, etc are covered by Bitfury.