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The Bitfury Group is the world’s leading full-service blockchain technology company and one of the largest infrastructure providers in the cryptocurrency ecosystem. Bitfury delivers the software and hardware solutions necessary for businesses, governments, organizations and individuals to securely move assets across the blockchain.
29 сентября 2020

IT Support Lead (вакансия неактивна)

Киев

Необходимые навыки

— Good understanding of ITIL practices;
-Good understanding of Service desk structure should be developed;
— 10+ years of experience in the software industry with a minimum of 5+ years or more experience of related working experience in a IT Support function in a managerial role;
-Understanding of core internet technologies;
— Extensive experience in troubleshooting customers hardware and software;
— A deep understanding of people leadership, involving building networks and developing talent;
— Extensive expertise in developing metrics to measure the effectiveness of technical support within the organisation;
— BS/BA degree in related fields;
— Good communications and interpersonal skills;
— Track record of accomplishment and effectiveness within organisations;
— Experience in working 24×7 support operations and with teams across multiple locations will be an added advantage.

Обязанности

— Assist Core IT Team in coordinating internal IT resources and third parties/vendors for the flawless execution of projects;
— Develop detailed project plans and track progress;
— Ensure that all projects are delivered on-time, within scope and within budget;
— Keep track of IT related expenses and participate in IT budget planning for projects;
— Supervise and manage IT Support team tasks and processes, assist in incident and conflict solving;
— Report and escalate issues and incidents to the IT Director as needed;
— Establish and maintain relationships with third parties/vendors;
— Create and maintain comprehensive projects documentation.

О проекте

Bitfury is an international company with 200+ team members in more than 16 countries. No matter your assignment, your work will support global technology initiatives and best-in-class security operations in North America, Asia and Europe, as well as help us fulfil our mission to make the world more trusted and secure.

bitfury.com

Горячие вакансии

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