— Good understanding of ITIL practices;
-Good understanding of Service desk structure should be developed;
— 10+ years of experience in the software industry with a minimum of 5+ years or more experience of related working experience in a IT Support function in a managerial role;
-Understanding of core internet technologies;
— Extensive experience in troubleshooting customers hardware and software;
— A deep understanding of people leadership, involving building networks and developing talent;
— Extensive expertise in developing metrics to measure the effectiveness of technical support within the organisation;
— BS/BA degree in related fields;
— Good communications and interpersonal skills;
— Track record of accomplishment and effectiveness within organisations;
— Experience in working 24×7 support operations and with teams across multiple locations will be an added advantage.
— Assist Core IT Team in coordinating internal IT resources and third parties/vendors for the flawless execution of projects;
— Develop detailed project plans and track progress;
— Ensure that all projects are delivered on-time, within scope and within budget;
— Keep track of IT related expenses and participate in IT budget planning for projects;
— Supervise and manage IT Support team tasks and processes, assist in incident and conflict solving;
— Report and escalate issues and incidents to the IT Director as needed;
— Establish and maintain relationships with third parties/vendors;
— Create and maintain comprehensive projects documentation.
Bitfury is an international company with 200+ team members in more than 16 countries. No matter your assignment, your work will support global technology initiatives and best-in-class security operations in North America, Asia and Europe, as well as help us fulfil our mission to make the world more trusted and secure.