At least 2 years of user support working experience;
At least upper intermediate level of both Russian and English;
Working knowledge of help desk software, ticketing and issue tracking systems, and remote control software;
Good knowledge of setting up, configuring and using both Windows and Mac platforms;
Good knowledge of standard office applications (Antivirus products, MS Office, Adobe products, e-mail clients, etc);
Advanced troubleshooting and multi-tasking skills;
Strong client-facing and communication skills;
High tolerance, responsibility, ability and readiness to work in stressful environment;
Readiness for business trips (after the quarantine is shut down);
Customer service orientation;
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware;
Respond to queries either in person or over the phone;
Respond to email and text messages for users seeking help;
Install, modify, diagnose and repair (if possible) computer hardware and software;
Track requests and issues in enterprise ticketing system and asset database redirecting problems to correct resources;
Properly escalating unresolved queries to the next level of support;
Bitfury is an international company with 400+ team members in more than 16 countries. No matter your assignment, your work will support global technology initiatives and best-in-class security operations in North America, Asia and Europe, as well as help us fulfil our mission to make the world more transparent and trusted. We believe artificial intelligence, blockchain technology and cryptocurrencies are the future of our digital, global economy.