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BINTIME is an IT software development company founded in 2005. During last years about 100 experts joined our company. Operating in 3 cities with the center in the heart of Ukraine we have established mutually beneficial cooperation with partners from the European Union, contributing to their leadership and scoring profitability.
7 декабря 2017

Customer Support Specialist

Киев

Необходимые навыки

Our expectations from you:
— Written and oral English (no lower than B2)
— Strong technical background (XML, JS/JSON, CSV,HTML)
— Basic knowledge of web services (REST interfaces)
— Strong desire to develop and learn
— Ability to handle stressful situations
— Ability to quickly and clearly document incidents

Будет плюсом

An advantage:
— Work experience/knowledge in e -commerce
— Experience in software development

Предлагаем

We offer:
— Interesting tasks
— Competitive salary, fixed in EUR
— Career and professional growth
— Free training and assistance during probation
— Free English courses with a native speaker
— paid (18 working days) vacation and sick days

Обязанности

Duties:
— Investigation, reproducing and manage customer requests
— Consulting and answering customer questions regarding service and platform
— Primary issue investigations
— Creating and managing customer requests via Jira Service Desk
— Improvement customer service procedures, policies, and standards

О проекте

We are working in E Commerce field and develop solutions for Content integration and transformation .
We need a sociable person who able to find a common language with any сustomer (even on C level) and answer questions .

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