Account Manager (вакансія неактивна)

We are seeking a dynamic and experienced Account Manager to assume ownership of several existing accounts. Your primary responsibilities will include fostering customer excellence and assisting clients in achieving customer goals on a regular basis. In this pivotal role, you will be entirely accountable for the successful achievement of client goals and values and for hitting the success criteria of new projects, collaborating with project managers. Reporting directly to the CCO, you will work closely with client stakeholders to ensure satisfaction. If you have a proven track record in account management and client satisfaction, we invite you to join our team and contribute to our continued success.

Requirements:
— 2+ years of experience in a Account or Sales Manager position.
— Experience in managing project portfolio.
— Excellent knowledge of CXM frameworks.
— Experience in pre-sales and estimates.
— Excellent problem-solving and diplomacy skills.
— Excellent communication, negotiation, and client relationship management skills.
— Ability to build strong relationships with members of development teams.
— Ability to coach and mentor PMs.
— Ability to manage by KPI (and cascade to people you depend on).
— English level Advanced or higher.

Responsibilities:

• Identify and fulfill client’s needs and work out how the company can best meet those requirements.
• Build a trustful and strong relationship with the client.
• Acting as the first point of escalation for clients.
• Leveraging between client and team to ensure business value and expectations are clear and the delivered solution meets them.
• PMs management.
• Development and execution of quarterly budgets to meet targeted MRR.
• Develop new business opportunities with existing clients by promoting company products and services (Up-sale/cross-sale).
• Ensure the delivery happens on time and within budget.
• Increase client’s and team’s satisfaction.
• Negotiating upsell/cross-sale contracts and agreements.

Be a pluss:

• Experience working with contracts and taking part in contractual negotiations.
• Experience in presentation of clear and transparent delivery process.
• Experience in the creation of success measurement plan for client.

We offer:

• The option for remote work or a cozy office near Livoberezhna metro station (equipped with Starlink, a generator, etc.).
• Career growth opportunities, based on experience and performance.
• A dynamic work environment where you can take part in creating an innovative product.
• Medical insurance.
• Individual English classes.
• Psychotherapy (Pleso).
• Budget for education, Personal Development Plan (PDP) system.
• Paid 18 vacation days per year and 10 sick leaves.
• Corporate events & small parties.

We invite you to join our team and contribute to our continued success!