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BigCommerce is the world’s leading cloud e-commerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software.
1 червня 2021

User Experience Researcher (вакансія неактивна)

Київ

Необхідні навички

Who you are:
2-4 years of relevant work experience as a researcher on digital products or services.
● You are a self-starter, who can work independently, prioritize time between multiple projects, and adapt to changing schedules and priorities.
● You are not afraid to ask questions and take feedback well. You have a desire to learn.
● Excellent organization skills and attention to detail in a fast-paced environment.
● Experience with quantitative and qualitative user research, including study design, participant recruiting and management, interviewing, analysis and synthesis.
● You have a natural curiosity and enjoy talking to people.
● Have knowledge of experiential research methods and pros/cons of each.
● Experimental mindset, ready and willing to try things and take risks.
● Great written and verbal communication skills.
● Experience with recruiting participants for scientific study or research.

Пропонуємо

What’s in it for you:
● Enjoy an amazing business culture while working with one of the most exciting global e-commerce companies.
● Work directly with our customers and partners.
● Benefit from collaborating with a fast-growing team of professionals in a global environment.
● Competitive financial package.
● Control your own schedule.
● Personal time off.
● Interactive events and activities for all engaged in the project.

Обов’язки

What you’ll do:
Research
● Partner with designers and product managers to identify opportunities for research.
● Choose and execute on appropriate methodologies based on project goals and timeline.
● Lead research projects from start to finish, conducting research yourself and enable product teams to run research activities when needed.
● Streamline research and usability testing plans.
● Coordinate recruitment of user research participants.
● Conduct user interviews during the discovery phase, concept and validation testing.
● Write research scripts and surveys.
● Collect competitive research.

Synthesize and share insights
● Leverage quantitative and qualitative data from different sources to define impactful problem statements and product recommendations.
● Create content (video clips, blog posts, slide decks) to communicate and present findings to teams.
● Connect insights and feedback to product strategy and direction.
● Act as a conduit from our users and customers directly to our design, product, and engineering teams to build empathy, understanding and encourage action on behalf of BigCommerce’s users and their customers.

Optimize and mature our research practice
● Build and maintain a panel of customer participants who opt-in to research.
● Streamline research and usability testing plans for consumption by others in the organization.
● Manage our EnjoyHQ account and centralize research artifacts being created by different teams in it.
● Find opportunities to make research more visible across teams and champion research within the organization.
● Collaborate with other researchers in defining our research foundations which include taxonomy for research findings, research templates, feedback systems and archetype definition.

Про проєкт

As a User Experience Researcher, you will partner closely with Product Designers, Product Managers, Engineers and Business partners to understand the needs, pain points and workflows of our users. You will be an integral part of our Product Design organization, influencing how we design our features and experiences for the tens of thousands of merchants who use our platform to list, merchandise and sell products to their customers all over the world.
Reporting to a Product Design Manager, and with the guidance of other designers and researchers in Kyiv and our other offices, you’ll work across multiple product areas to create and execute on research plans, recruit target users and conduct primary research, run research sessions and share your findings.
The ideal candidate is fundamentally curious, passionate about the voice of the user and enjoys building great products in the world of ecommerce. You will support research needs primarily for our teams in Kyiv and Austin. You will be given every opportunity to grow as a researcher and as a product thinker as you apply the knowledge you have to build the practice from the ground up.

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