Technical Support Manager (вакансія неактивна)

International Product company (Software and Hardware ) is looking for Technical Support Manager Technical Support Manager will develop his team in provide technical and sales services at progressively lower costs and higher quality.
Requirements: BS/BA degree or equivalent plus 4-6 years related customer support experience, project management experience or business experience. Ability to work as a team member in a cross-functional matrix environment. Excellent presentation and communication skills. Strong project management skills. Proficient with MS Office applications (Excel, Powerpoint, Word, and Outlook). Experience with ERP and BPM tools a plus. Experience with Pivot tables and macros a plus.

Foreign language skills

Working conditions: Full-time. All conditions are in accordance with the legislation on labor of Ukraine.

Description: Coordinate and develop the practices of support teams and personel located in different geographies. Write processes and procedures for customized support services. Produce product documentation and other training media. Act as business driver to improve company’s internal operations. Project manage customer facing projects and internal advanced service improvements. Act as single point of contact for operational issues. Coordinate technical issues and customer needs. Provide customers with updates on hot or escalated issues. Management efficient cost-effective and rapid deployment of infrastructure at customer sites. Manage / lead pilots. Work with engineering on the life cycle management of products and services. Implement a culture of continuous improvement (six-sigma) and one of innovation. Create memorable customer experiences. Define, implement, and automate business processes relevant to ones area. Development and maintain KPIs.
Requirements: BS/BA degree or equivalent plus 4-6 years related customer support experience, project management experience or business experience. Ability to work as a team member in a cross-functional matrix environment. Excellent presentation and communication skills. Strong project management skills. Proficient with MS Office applications (Excel, Powerpoint, Word, and Outlook). Experience with ERP and BPM tools a plus. Experience with Pivot tables and macros a plus.