L1 Team Lead (вакансія неактивна)

You will be involved in:

• Following and managing full Incident management workflow;
• Overseeing and leading activities of the L1 application support team;
• Improving and optimizing Incident management process;
• Contributing technical answers to the Knowledge Base database;
• Providing resolution of application problems while maximizing customer satisfaction and minimizing level 2 escalations;
• Incident reporting;
• Creating support production documentations;
• Providing after hours on call support on a team rotation. Ability to perform the on call duty as scheduled and assist with coverage as needed.

We are interested in:

• Minimum 1-2 year experience on the same position or experience technical support;
• High level of proficiency with Jira, Confluence or other tracking systems;
• Excellent communication skills (both written and verbal) — must;
• Analytical and problem solving skills;
• Intermediate level of English and higher;
• Ability to handle multiple tasks and prioritize on an ongoing basis, time management of self;
• Understanding SDLC;
• Knowledge of Agile methodology.

Nice to have:

• Understanding/Experience QA testing;
• Understanding/Experience Project Manager;
• Knowledge ITIL.

You’re ideal candidate if you are:

• Want to influence product development and product quality;
• Never shies away from a challenge;
• Like to use cutting edge technologies;
• Take responsibility for your decisions and actions;
• Great team player;
• Highly effective in a dynamic environment with multiple, changing priorities;
• Positive person with great sense of humor;
• Always demonstrate can-do attitude.

Being a member of BETLAB team means:

• Challenging tasks with great opportunity to level up your skills;
• Knowledge sharing atmosphere (you have a chance to be a speaker in our internal meetups);
• Competitive salary and constant encouragement for your efforts and contribution;
• 20 working days of paid vacation;
• 100% paid sick leaves;
• Free English classes;
• Medical insurance/ sports compensation;
• Relocation bonus;
• Individual annual training budget with opportunity to visit paid conferences, trainings, workshops etc;
• Corporate library and subscriptions for Pluralsight and Safari online;
• Lunches delivery to the office;
• Unlimited good mood and support!