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BETLAB is Ukrainian Software product company for Sportsbook sphere. We started at 2014 in Kiev. Our strong and ambitious goal is to deliver the best breed of cross-cultural experiences our team is packed with. Growing our products comfortable for users and bringing best user experience practices to our products.
26 декабря 2018

L1 Team Lead

Киев

You will be involved in:

• Following and managing full Incident management workflow;
• Overseeing and leading activities of the L1 application support team;
• Improving and optimizing Incident management process;
• Contributing technical answers to the Knowledge Base database;
• Providing resolution of application problems while maximizing customer satisfaction and minimizing level 2 escalations;
• Incident reporting;
• Creating support production documentations;
• Providing after hours on call support on a team rotation. Ability to perform the on call duty as scheduled and assist with coverage as needed.

We are interested in:

• Minimum 1-2 year experience on the same position or experience technical support;
• High level of proficiency with Jira, Confluence or other tracking systems;
• Excellent communication skills (both written and verbal) — must;
• Analytical and problem solving skills;
• Intermediate level of English and higher;
• Ability to handle multiple tasks and prioritize on an ongoing basis, time management of self;
• Understanding SDLC;
• Knowledge of Agile methodology.

Nice to have:

• Understanding/Experience QA testing;
• Understanding/Experience Project Manager;
• Knowledge ITIL.

You’re ideal candidate if you are:

• Want to influence product development and product quality;
• Never shies away from a challenge;
• Like to use cutting edge technologies;
• Take responsibility for your decisions and actions;
• Great team player;
• Highly effective in a dynamic environment with multiple, changing priorities;
• Positive person with great sense of humor;
• Always demonstrate can-do attitude.

Being a member of BETLAB team means:

• Challenging tasks with great opportunity to level up your skills;
• Knowledge sharing atmosphere (you have a chance to be a speaker in our internal meetups);
• Competitive salary and constant encouragement for your efforts and contribution;
• 20 working days of paid vacation;
• 100% paid sick leaves;
• Free English classes;
• Medical insurance/ sports compensation;
• Relocation bonus;
• Individual annual training budget with opportunity to visit paid conferences, trainings, workshops etc;
• Corporate library and subscriptions for Pluralsight and Safari online;
• Lunches delivery to the office;
• Unlimited good mood and support!

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