— Minimum 1 year experience of technical sales, technical support or consulting experience;
— Excellent listening and communication skills;
— Analytical and problem solving skills;
— Soft skills oriented to customer support;
— Experience with Jira, Confluence or other tracking system;
— Pre-intermediate level of English and high;
— Ability to handle multiple tasks and prioritize on an ongoing basis.
— Understanding/Experience QA testing;
— Knowledge of ITIL;
— Experience monitoring micro services.
— Fully paid sick leaves and 20 working days paid vacation;
— Paid overtimes;
— Great opportunity to take part in unique Ukrainian Sportsbook product development;
— Team of passionate professionals with experience exchange;
— Paid trainings, conferences, professional library and career and proficiency development plans;
— Team building events;
— Paid sport trainings/medical insurance;
— Sandwiches, juices, cookies, fruits and many-many more.
— Following full Incident management workflow;
— Communicate with customer support;
— Business incidents creation and follow up;
— Reproducing and resolve of incidents;
— SLA tracking;
— Proactive monitoring of service;
— Creation support documentations;
— Work 24/7 (day/night shifts)
BETLAB is Ukrainian Product company in Sports betting sphere and we are looking for L1/L2 Support Engineer.
We are making platform which covers all processes of Sports betting business. We started in 2014, and now we are 250+ team members all together working on achieving our shared goal and we keep growing!