We are looking for Customer Service Agents with a native (or near-native) level of Finnish and English languages to join our international team and add more diversity into the mix.
We don’t care about your background — you are yours, as they say — though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask, and think on your feet whilst calmly handling customer queries with a smile.
A few musts:
— Be fluent in written and spoken English (this is the official office language)
— Be interested in learning about iGaming and increasing your tech knowledge
We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.
— To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don’t worry, we will provide the training)
— To report on common issues and flag anything urgent
— To approach customers proactively about select promotions
— To support with some translations as our “go-to” native speaker
The company that provides multilingual 24/7 support services that increase sales by building strong customer relationships that last.
Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.