Customer Support (вакансія неактивна)

Who we are:

BSG is a global communications platform that helps businesses find their way to the customer’s heart. Different communication channels, two-factor authentication tools and number verification service with the highest security standards.

We are looking for a Customer Support who will become a part of our team!

What you are doing to do:

• Information and technical support of existing and new clients online via Skype, e-mail, telephone (incoming and outgoing calls);
• Work with tickets in the Zendesk system (database of customer requests);
• Development and maintenance of the existing customer base;
• Analysis of the company’s services and products, search and control of problem solving (together with the company’s technical specialists);
• Performing other tasks of the head.

What we are looking for:

• Intermediate level of English;
• Higher education (can be incomplete and preferably technical)
• Understanding of the basic principles of the Internet
• Willingness to work in a shift schedule
• Responsibility

What do we offer:

• Competitive salary;
• 24 calendar days of vacation, plus Ukrainian holidays;
• Program of financial support for specialized training;
• Additionally: 3 days off per year;
• Opportunities for growth;
• Friendly young team.