BSG is — Global communication platform that makes enterprises loved by their customers. Humanize customer communications using the relevant channels backed by advanced multi-layer analytics and smart filters. Messaging, Authentication, Verification tools with the highest security standards. ISO-9001:2015.
8 вересня 2023 Перша робота

Customer Support (вакансія неактивна)


Who we are:

BSG is a global communications platform that helps businesses find their way to the customer’s heart. Different communication channels, two-factor authentication tools and number verification service with the highest security standards.

We are looking for a Customer Support who will become a part of our team!

What you are doing to do:

  • Information and technical support of existing and new clients online via Skype, e-mail, telephone (incoming and outgoing calls);
  • Work with tickets in the Zendesk system (database of customer requests);
  • Development and maintenance of the existing customer base;
  • Analysis of the company’s services and products, search and control of problem solving (together with the company’s technical specialists);
  • Performing other tasks of the head.

What we are looking for:

  • Intermediate level of English;
  • Higher education (can be incomplete and preferably technical)
  • Understanding of the basic principles of the Internet
  • Willingness to work in a shift schedule
  • Responsibility

What do we offer:

  • Competitive salary;
  • 24 calendar days of vacation, plus Ukrainian holidays;
  • Program of financial support for specialized training;
  • Additionally: 3 days off per year;
  • Opportunities for growth;
  • Friendly young team.