Helpdesk System Administrator (вакансія неактивна)

The role

We’re looking for a Helpdesk System Administrator to keep our people, hardware, and 100+ tools running smoothly.

This is a hands-on IT Operations role and a great entry point into system administration — you’ll get real ownership, a mentor, and exposure to the full IT Ops scope of an international remote company.

About us

Back in 2017, Belkins started as an appointment-setting agency with just one service offering. Fast forward to today, and we’ve transformed into Belkins Group — a vibrant ecosystem of services and products that define the cutting-edge landscape of the SalesTech and MarTech industries. Among our successes are ambitious start-ups like Revit, which have evolved into standalone powerhouses, as well as innovative products such as Folderly.

Our story is one of relentless pursuit of innovation, driven by a passion to help our clients succeed and a vision that looks firmly to the future. We’ve come a long way, and we’re just getting started.

Joining Belkins Group means signing up for a journey of unstoppable growth and success, driven by curiosity, dedication, and a commitment to excellence.

What you’ll be doing

• Managing the full corporate hardware lifecycle: procurement with international suppliers, device setup (macOS via Apple Business Manager and MDM), inventory, and shipping to team members;
• Handling the technical side of onboarding and offboarding — accounts, access, equipment;
• Providing helpdesk support across the organization (Zoho Desk) in English and Ukrainian;
• Managing tool access and subscriptions for our 100+ services: access audits, renewals, invoices, and coordination with the finance team;
• Supporting security basics — access control, phishing prevention, employee training;
• Documenting your work and keep improving our IT processes and knowledge base.

You’ll be successful in this role if you

• Are a confident macOS user, curious about the Apple ecosystem, and eager to learn (advanced skills not required);
• Have some hands-on IT experience — helpdesk, internship, or a technical degree;
• Communicate in English at B1—B2 — many of our users and suppliers are English-speaking;
• Know networking fundamentals (OSI model, protocols, possible security problems) and troubleshoot systematically;
• Are self-organized — you’ll plan your own day and prioritize requests yourself;

Nice to have

• Experience with MDM, Apple Business Manager, or ticketing systems;
• Automation skills (Zapier, Make, Java Script and Bash fundamentals).

What we offer

• Fully remote work and a genuinely flexible schedule — most users are active after 11:00, so you shape your own day around a 6–8 hour workload;
• Salary in USD
• A mentor: our senior IT Ops specialist stays involved and will guide you through the stack;
• Hands-on experience with 100+ tools — Google Workspace, Slack, Apple Business Manager, Zoho Desk, HiBob, Zapier/Make, and more;
• A role that builds a complete sysadmin skill set — the kind of experience that opens doors across the industry.

What to expect in our process

• Intro call with a recruiter (30 min, includes English check)
• Technical interview with our IT Ops specialist (30–60 min, includes a short live troubleshooting role-play)
• Final interview with HR

At Belkins Group, we care deeply about our team members, and we prove it through:

Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise.

Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you’re most productive. Our flexible hours help you stay agile and focused.

Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp.

Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being.

Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs.

Global Sync: We align with U.S. holidays to keep our global teams in sync.

Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.

If this all sounds like the right challenge, go ahead and apply.