• Experience working on an email provider support position or a similar role;
• Experience resolving and understanding various email deliverability issues;
• Experience working with various anti-spam technologies;
• Great written and spoken English (at least upper-intermediate);
• Good communication skills and stress resistance;
• Ability to multitask effectively.

• Flexible working schedule — you work when and where you can, as long as you deliver your work on time;
• Fully paid sickness leave;
• Annual vacation of 20 working days, US public holidays are off;
• Comfortable office near Olimpiyska metro station (5 minutes walk);
• Best-in-class training and development, access to corporate Kindle, Coursera, Internal Learning Wiki.

• Managing and resolving various email deliverability issues;
• Communicating directly with our clients to address their problems/issues/questions;
• Analyzing deliverability cases to provide our clients with the best solutions;
• Assisting clients with mailbox warm-ups, DNS settings optimization, and bounce logs;
• Monitoring our own mailboxes, to make sure that they are “healthy”.