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We’re a Swedish-Ukrainian IT company, building dream teams of developers and designers for companies around the globe. Being an emerging company, co-producing with other emerging companies, we work with start-up seedlings, through to huge oak trees. In essence, we’re the cannonball for our client’s success.
9 сентября 2019

Technical support (вакансия неактивна)

Харьков

Необходимые навыки

— 2+ years in support service experience
— Experience with domain names, hosting and SSL support
— Linux skills
— Understanding of Networking and DNS
— Good English level (Upper-intermediate and higher)
— You love borsch!

Будет плюсом

— Experience with LAMP servers
— Knowledge of Registry, and Registrar

Предлагаем

— Work with our minimum hierarchy, family-feel team in a cozy, well-equipped office
— Great networking opportunities with international clients
— Personal development and professional growth opportunities
— Competitive salary, paid vacation, medical top-up and social benefits
— Team building activities like ski trips, Beetroot breakfasts, movie nights... and more!
— English lessons with native speakers
— Discounted Beetroot Academy courses
— Yearly allowance to participate in competence-enhancing events

Обязанности

— Provide excellent customer service through email and ticket system in a timely manner;
— Be involved into smaller projects, suggest improvements and automations;
— Maintain reports and escalate the cases if required;
— Assist with updating internal knowledge bases, as well as maintaining internal documentation as required;
— Handle Content Management inquiries;
— Perform other support related regular and adhoc tasks when required.

О проекте

We’re looking for a Technical support person to join our team and work with our Swedish-based client.
Our client — a Swedish company that provides Internet professionals with services within Domain names, Hosting. The company is funded and managed by Internet entrepreneurs. They are a company that is in the absolute cutting edge when it comes helping their customers, with a focus on companies in the SEO, affiliate and iGaming industry.
You will work for the first/second line support in the web hosting team.

What are you waiting for? Shoot us over your CV in English.