We’re looking for a Technical support person to join our team and work with our Swedish-based client.
Our client — a Swedish company that provides Internet professionals with services within Domain names, Hosting. The company is funded and managed by Internet entrepreneurs. They are a company that is in the absolute cutting edge when it comes to helping their customers, with a focus on companies in the SEO, affiliate, and iGaming industry.
You will work for the first-line support in the web hosting team.
— Provide technical and financial support on the services offered (hosting, domain names, SSL certificates, other services)
— Ensure to provide excellent customer service through e-mail and tickets in a timely and accurate manner
— Analyze customer complaints and feedback to supply appropriate solutions
— Create internal articles and documentation & maintain up-to-date documentation regarding the processes
— Assist with custom requests from customers
— Track, follow up, and resolve customers issues using best customer care practices
— Troubleshoot server related, hosting, domain systems, and website issues
— Prioritizing and escalating issues to 2nd line and Operations team
What we’re looking for:
— 2+ years in support service experience
— Experience with domain names, hosting, and SSL support
— Linux skills
— Understanding of Networking and DNS
— Good English level (Upper-intermediate and higher)
— You love borsch!
— Experience with LAMP servers
— Knowledge of Registry, and Registrar
Does this describe you?
There is such a thing as being a “true Beetroot”.
We value people who are eager for continual improvement. Someone who desires to be the most caring, professional, and progressive version of yourself. Your skills and experience are important factors, but your personality, approach, and drive for improvement are what truly make a difference. Our hope is that you will be a team player who can accept responsibility for your work, solve problems pragmatically, and remain highly motivated. It is also important to be outgoing, well-organized, and efficient with a strong ability to prioritize.
Now that we’ve covered the basics, let’s share more about us!
We are a Swedish-Ukrainian IT company, building dream teams of developers and designers for companies around the globe. As an emerging company, co-producing with other emerging companies, we work with both start-up businesses and advanced businesses. In essence, we are the cannonball for our client’s success. With over 500 team members, Beetroot fosters a family environment. We are a tightly knit group who loves spending time together. Our desire is to provide a cozy workplace full of trust, equality, and steamy bowls of borsch!
Do you like perks? So do we! We provide:
— A work environment with a minimum level of hierarchy
— Family-like culture in a comfortable, well-equipped office
— Great networking opportunities with international clients
— Personal and professional development opportunities
— Competitive salary, paid vacation, medical insurance, and social benefits
— Team building activities: ski trips, Beetroot breakfast, movie nights...and more!
— English lessons with native speakers
— Discounted Beetroot Academy courses
— Annual allowance to participate in competence-enhancing events
Are you a good fit? Send us your CV in English. We are waiting to hear from you!