Director of Operations (вакансія неактивна)

BazaIT as a recruiting platform is also a long-standing and reliable recruiting partner for Ukrainian tech products. Currently, we are looking for a Director of Operations for the Finmap team.

Founded in 2019 in the heart of Ukraine, Finmap has defied the odds to become a global success, empowering businesses with innovative software solutions. Our reach spans over 54 countries and 3,500 businesses, and we’re working tightly to expand across Central Asia, Africa, the EU and the Brazilian market. The company has been recognized by prestigious publications like Forbes, Sifted, and TechCrunch, and has attracted top-tier EU VC investors like SMOK Ventures, Presto Ventures and other amazing VCs. Despite the challenges of war, our co-founder Ivan Kaunov continues to fight on the front line, earning him the title of Founder of the Year at the Ukrainian Startup Awards 2023. Our commitment to our country extends beyond business, as we recently purchased a “Punisher” combat drone to support our defense efforts. We’re not just building a business; we’re shaping a future that embodies courage, innovation, and the unwavering pursuit of excellence.

As Director of Operations, you’ll be a critical pillar of Finmap’s growth strategy. We’re seeking a visionary yet detail-oriented leader to optimize our operational ecosystem, drive SaaS metric excellence, and ensure that every department operates with efficiency and purpose. Your role will be foundational in our expansion goals, uniting Finmap’s mission with actionable, results-driven strategies across teams.

This role requires a proactive, data-savvy person who can embed Finmap’s values of care, humanity, development, and openness into the fabric of our day-to-day operations. The successful candidate will be a structured thinker, adept at balancing strategy with hands-on execution, and passionate about driving measurable growth.

Key Responsibilities & Initial 60-Day Goals:

Control Alignment:

• Keep control of conversions throughout the funnel and control the progress of experiments and implementation of new approaches so that no teams are distracted from the tasks that lead to increased conversions at the stage of the funnel for which the person is responsible.
• To keep under control the process when a brainstorm is created, then the tasks are prioritized, then it is clearly implemented, then the result is monitored and a decision is made to continue the experiment or end it, whether it was successful or not, etc.

Goal Alignment: Ensure that all department tasks contribute to specific key objectives and metrics, particularly in the marketing department. Implement structured project and metric breakdowns to support this alignment.

Conversion & Funnel Optimization: Oversee funnel conversions and ensure teams remain focused on metrics-driven experimentation to improve conversion rates. This includes managing brainstorming, task prioritization, and tracking the results of implemented strategies.

Operational Oversight: Establish a rhythm and consistency across departments, ensuring operational tasks align with clear metrics. Enable departments to convert tasks into regular processes with metrics-based accountability.

SaaS Metrics Control: Take charge of Finmap’s unit economics, consistently benchmarking metrics against industry standards. Regularly validate calculations and coordinate improvement projects for the optimization of key metrics.

Leadership & Meeting Structure: Lead changes in the team sync format by implementing top-level weekly stand-ups focused on each department’s progress toward measurable metrics.

Customer Journey Mapping (CJM): Initiate a systematic approach to optimizing user onboarding and retention. Oversee weekly department sprints targeting CJM improvements, focusing on key metrics and experimental approaches.

Market Expansion Focus: Play a key role in Finmap’s expansion into the Brazilian market. Experience in scaling operations and adapting strategies for new markets is essential.

What we Expect:

Experience in SaaS and Growth Management: at least 2+ years of driving operations in SaaS Proven success managing operations in a SaaS environment, with a strong grasp of unit economics, customer journey mapping, and data-driven decision-making.

Go-to-Market and Market Expansion Expertise: Background in go-to-market strategies, B2B sales funnels, and international market expansion, with an emphasis on scaling to new regions.

Leadership and People Management: Skilled in leading and developing teams through organized structures and regular progress assessments.

Financial Acumen: Proficient in key SaaS and operational metrics, capable of driving transparency and accountability through effective reporting.

Project Management: Experience implementing metric-focused project management methodologies, particularly with a focus on marketing.

Strategic Vision and Execution: Able to translate high-level strategy into actionable tasks with measurable outcomes.

Adaptability and Growth Mindset: Commitment to personal and professional growth with openness to new knowledge and the ability to navigate changing environments.

Communication and Transparency: Emphasis on open communication, both internally and externally, to foster a collaborative, truth-driven work environment.

What we Offer:

• Competitive market compensation with currency-based benefits — your success is our success!
• Fully remote work — work from anywhere in the world where you feel comfortable.
• Career growth to leadership positions — we believe in your potential and are ready to grow together with you.
• 20 working days of vacation
• Training is approved on a case-by-case basis based on business needs, and we also pay for any consultations to achieve results. For example, 7 months ago, the marketing team was trained by a top marketing specialist from one of the accelerators.
• Direct access to our 500 Startups mentors
• Direct collaboration with C-level executives — your ideas and initiatives will be pivotal to our success.
• Opportunity to make independent decisions — here, you’ll have the freedom to create and implement your ideas.
  
  Professional Growth:
• You could potentially grow into a COO or CEO.

If you have any following questions, please don’t hesitate to write to our Talent Researcher
Ready for a quick deep dive with a recruiter?
Apply right here or on BazaIT platform.