Training & User Success Specialist (вакансія неактивна)

Profile:
You are analytical thinker, technical minded and customer oriented person with problem-solving abilities and strong customer’s needs understanding. Ideally, you have Technical background or strong desire to explore the field of software products.

• Fluent and literate English (MUST!)
• Ability to work at night shifts (we provide a taxi)
• An experienced PC user (General Microsoft Windows knowledge)
• Training and time-management skills

• Previous experience in support function
• Technical background and IT education
• Experience in working with CRM and Jira
• Training/teaching experience

• Ability to work in successful IT company with international team
• Opportunity to communicate with U.S. retail business representatives
• Competitive salary in USD
• Night transfer after working hours
• Onboarding plans, professional growth and development
• English classes with native speaker
• Paid vacations: 15 business days; Compensatory leaves and paid Sick days
• Health insurance
• Great working conditions and comfortable office near downtown (close to the metro station)
• Professional trainings
• Corporate events and great team and friendly atmosphere

• Onboard new customers (conduct different levels trainings and webinars; setup customers’ databases, etc.)
• Keep in constant touch with existing customers and provide them timely and accurate information about B2BSoft products (NOT cold callings)
• Manage yours and your team members schedules
• Identify, analyze and troubleshoot technical issues and provide effective solutions
• Keep efficient communication with other teams to ensure customer’s satisfaction
• Provide clear and complete documentation and notes on all service inquiries`

We provide support to U.S. and Canadian leading wireless stores that use our products. Training and User Success team’s main goal is to efficiently launch our new customers and assure all their needs are fully satisfied.

We are looking for enthusiastic team players with excellent English communication skills and desire to be a part of the international Training and User Success team (based in Kiev office)!