Junior Account Manager (Client Outreach & System Setup) (вакансія неактивна)

Overview

We are looking for a Junior Account Manager to support a large-scale client outreach initiative. This role focuses on contacting existing clients, guiding them through a required merchant service PIN pad firmware upgrade, and assisting with onboarding to our internal B2B system. The position is straightforward, process-driven, and ideal for someone who is organized, communicative, and comfortable handling high-volume outreach.

Key Responsibilities

• Reach out to a high volume of existing clients (phone, email, or messaging) to coordinate firmware upgrades for merchant service PIN pads
• Clearly explain the upgrade process and its importance to clients
• Guide clients step-by-step through completing the firmware update
• Assist clients in setting up and connecting to the internal B2B system
• Track outreach progress and maintain accurate records of client status
• Follow up with clients who have not completed the upgrade
• Escalate technical issues or complex cases to the appropriate internal teams

Qualifications

• High school diploma or equivalent
• Strong communication skills (clear, friendly, and professional)
• Comfortable making a high volume of calls and sending emails daily
• Basic computer skills and ability to learn internal systems quickly
• Detail-oriented with good organizational habits

Key Skills

• Customer communication
• Persistence and follow-up
• Basic technical guidance (training will be provided)
• Time management
• Data tracking and accuracy