IT Helpdesk Engineer (вакансія неактивна)

UA Work Shift: Mon-Fri 10:00 AM — 7:00 PM GMT+3

Location: Kyiv, Remote

Overview:

The IT Support Specialist will provide remote technical assistance for Windows and macOS users, administer Microsoft 365 and Atlassian cloud services, manage IT inventory, and streamline processes through automation and scripting.

Main Functions:

• End-user technical support for Windows 10/11 and macOS
• Troubleshoot network connectivity, access rights, and printing issues
• Manage Microsoft 365 services (Exchange Online, SharePoint, Intune, Defender)
• Identify and implement M365 improvements to boost productivity
• Provide IT support for Atlassian cloud products (Jira, Confluence)
• Manage IT inventory and equipment provisioning
• Onboard and offboard users, ensuring seamless access and deprovisioning
• Communicate incident progress, planned changes, and outages to stakeholders
• Log all work in Atlassian Jira and ensure accurate ticket documentation
• Resolve issues remotely whenever possible
• Enhance security posture via Defender coverage, best practices, and semi-annual policy updates
• Automate manual processes with scripting (Bash, PowerShell, Python, etc.) to reduce turnaround times
• Manage IT inventory for the Kyiv office, including asset tracking, and equipment provisioning

Technical Skills:

• 2+ years of hands-on experience in remote and on-site IT support or help desk roles
• Advanced understanding of Windows 10/11, macOS, business applications, printing, and network systems
• Solid Microsoft 365 administration experience (Exchange Online, SharePoint, Intune, Defender)
• Familiarity with Atlassian cloud tools (Jira, Confluence)
• Strong diagnostic skills and ability to match solutions to technical issues
• Excellent communication skills and ability to work effectively in a distributed team
• Ability to multi-task, adapt quickly to changing priorities, and maintain a fast turnaround
• Technical awareness of support tools and service-delivery best practices
• Self-motivated, proactive mindset with a desire to modernize outdated processes

Languages:

English: Intermediate and higher is a must.