Мы — команда B2B Soft и мы более 10 лет разрабатываем, тестируем и внедряем свои крутые продукты клиентам из США. Они — различные игроки в сфере продаж сотовой связи и телефонов, а еще — кафе и рестораны быстрого питания.
8 июля 2019

Customer Support Representative

Киев

Необходимые навыки

We provide support to U.S. and Canadian leading wireless stores that use our products. The Client support team’s main goal is to efficiently serve our growing customer base.

We are looking for enthusiastic team players with excellent English communication skills and desire to be a part of the international Client support team (based in Kiev office)!

Profile:
You are analytical thinker, technical minded and customer oriented person with problem-solving abilities and strong customer’s needs understanding. Ideally, you have Technical background or strong desire to explore the field of software products.

Requirements:
• Fluent and literate English (MUST!);
• Ability to work at night shifts (we provide a taxi);
• An experienced PC user (General Microsoft Windows knowledge).

Soft Skills:
• Communication;
• Listening;
• Conflict Resolution;
• Empathy;
• Positivity;
• Self-Control.

Будет плюсом

Will be plus:
• Previous experience in support function (is a big plus);
• Technical background and IT education ( is a huge plus).

Предлагаем

Why you should choose us:
• We are not outsourcing company, you will have a great opportunity to work with advanced and progressive products;
• Our position — great opportunity to implement your ideas!
• We are focused on growth and innovation;
• No bureaucracy.

Compensation & Benefits:
• Ability to work in successful U.S. IT company with international team;
• Participation in challenging project that is famous and successful in the U.S. market;
• Career and proficiency development plans;
• Competitive salary;
• Paid vacation and sick leave;
• Free English courses with native speakers;
• Referral program;
• Great working conditions;
• Friendly atmosphere and corporate events;
• Comfortable office near downtown close to the metro station.

Обязанности

• Help existing and prospective customers by providing them timely and accurate information about B2B Soft products (NO cold calling);
• Respond to support queries via phone, email and chat;
• Address procedural, configuration, software and merchant services related issues;
• Identify, analyze and troubleshoot technical issues and provide effective solutions;
• Provide clear and complete documentation and notes on all service inquiries.

О проекте

About company:
B2B Soft is an innovative American product IT company with its headquarter in New-York and development center in Kiev. We focus on delivery of point-of-sales solutions for Wireless, Retail and Small Businesses.

B2B Soft is well known in the wireless/cellular retail sector, where over 700 companies with 7,000 storefronts nationwide maximize their wireless retail operations with Wireless Standard’s POS solution. Large corporate enterprises and small retail operations benefit equally from B2B’s Wireless Standard software platform because it allows them to automate and manage their mission-critical business operations for better back-end support and point-of-sale service.

About project:
Wireless standard — our retail management solution for wireless shops, dealers and carriers.
It provides thousands of retailers with features and functionalities they need to run their businesses effectively with full visibility and control into every aspect of sales and operations. It’s simple to learn, easy to use and, as operation grows, more features can be added on.

LinkedIn

Горячие вакансии

Все вакансии