— 2+ years of technical support and customer service experience;
— Experience in ticketing systems, support databases, and troubleshooting techniques;
— Proficiency in SQL;
— Analytical and problem-solving skills;
— Experience in using application logs (e.g. Kibana), errors and exceptions to investigate issues;
— Knowledgeable in Java, Git and software release cycles;
— Familiarity with AWS CloudWatch, New Relic, NetSuite, OMC, and the eCommerce domain will be a plus.
— Strong interpersonal skills;
— Excellent communication and organizational skills;
— Upper — Intermediate level of English.
— Competitive salary
— Relocation support to Hamburg
— Exciting start-up project involving the newest technologies
— Challenging work in the international professional environment
— Corporate/team/special events
— Gym membership or German language course
— Apple Working Devices
— Health insurance
— Other Perks.
— Interact with customers via emails and social media channels;
— Resolve software issues by running pre-existing runbooks and demonstrating the ability to isolate the root cause;
— Using application logging systems (e.g Kibana, NewRelic) and SQL queries to analyze incidents;
— Author and review runbooks content to promote quicker resolution for future issues;
— Handling and resolving all customers’ complaints and requests;
— Helping clients to get the most out of our app;
— Provide informative and well-organized feedback within the engineering team about new trending issues;
— Collaborate with team members or other departments to work through the client`s issues.
— Author and review runbooks content to promote quicker resolution for future issues.
Axon Development Group is looking for a Tier 2 Specialist who is excited about problem solving and ready to offer outstanding customer care.