— Experience in ticketing systems, support databases, and troubleshooting techniques;
— Proficiency in SQL;
— Analytical and problem-solving skills;
— Experience in using application logs (e.g. Kibana), errors and exceptions to investigate issues;
— Knowledgeable in Git and software release cycles;
— Excellent communication and organizational skills;
— Upper-Intermediate level of English.
— Experience with Java;
— Familiarity with AWS CloudWatch, New Relic, NetSuite will be a plus.
— Competitive salary;
— Exciting projects involving the newest technologies;
— Challenging work in an international professional environment;
— Opportunities for professional growth (including free external and internal professional training courses and certifications);
— Foreign languages learning in the company office;
— Corporate/team/special events;
— Medical insurance or gym;
— Other Perks.
— Interact with customers via emails and social media channels;
— Resolve software issues by running pre-existing runbooks and demonstrating the ability to isolate the root cause;
— Using application logging systems (e.g Kibana, NewRelic) and SQL queries to analyze incidents;
— Author and review runbooks content to promote quicker resolution for future issues;
— Handling and resolving all customers’ complaints and requests;
— Helping clients to get the most out of our app;
— Provide informative and well-organized feedback within the engineering team about new trending issues;
— Collaborate with team members or other departments to work through the client`s issues.
— Author and review runbooks content to promote quicker resolution for future issues.
Our Client is helping out more than 4 million students to succeed at school and college, providing the best tutors and mentors, test preparation programs, internship and scholarship support.
As a technical support engineer, you will own the resolution of production issues escalating in the Client`s backend systems. You will work with the eCommerce engineering team located in Israel & the US with an excellent opportunity to be exposed to mission-critical systems that are operating in an evolving tech stack (AWS, Docker, Java).